Ofgem outlines plans to tighten regulations for energy firms
The move by the industry watchdog comes after a series of recent failures by suppliers
Millions of UK customers overcharged for home and car insurance
Increased insurance premiums after renewals costing Ā£200 extra per person a year on average
Thomas Cook customers may have to wait several weeks for refunds
A large number of customers are unlikely to receive their money back before December
Supermarket chains found to mislead customers into spending more money
An investigation by Which? has revealed some of the UK's leading supermarket chains have been offering misleading deals that in fact mean customers spend more money, not less
Nationwide doubles rates for two-thirds of overdraft borrowers
Other banks expected to follow suit in light of the FCA's crackdown on excessive overdraft fees
Fire-risk fridges and freezers still being sold to public
Consumers must be 'vigilant' and avoid these appliances, says Which?
British Airways hit with record fine after data breach
2018 security failure led to exposure of customers' personal details
Mobile customers can switch providers with one text
New Ofcom rules will make it quicker and easier for customers to change network
EE hit with fine after texting customers without consent
ICO imposes penalty after ruling that company disregarded direct marketing rules
Firms that overcharge loyal customers could face instant fines
Providers that exploit loyal customers are in the firing line in the face of new government proposals