Customer Service NewsUK watchdogs need to do more to protect consumersMarch 29, 2019The Institute of Customer Service0 CommentsNational Audit Office says that regulators need to prove that they are protecting customers properlyRead more
Customer Service NewsSupermarkets misleading customers over healthy foodFebruary 27, 2019The Institute of Customer Service0 CommentsA BBC investigation has found that supermarkets aren't playing fair when it comes to the marketing of certain productsRead more
Customer Service NewsCustomers suffer after Flybmi goes bustFebruary 20, 2019The Institute of Customer Service0 CommentsCollapse of the airline leaves some customers out of pocket and in limboRead more
Customer Service NewsBanks hit by increased customer complaintsFebruary 18, 2019The Institute of Customer Service0 CommentsThe rate at which the Ombudsman has found in favour of customers has doubled in a yearRead more
Customer Service NewsWhich? urges overhaul of consumer rights systemsFebruary 8, 2019The Institute of Customer Service0 CommentsThe consumer group is advocating widespread change in order to protect the rights of UK customersRead more
Customer Service News“No-deal” Brexit could see airline passengers lose outJanuary 23, 2019The Institute of Customer Service0 CommentsAirlines have been criticised for withholding information regarding flight cancellationsRead more
Customer Service NewsJust Eat in the firing line over allergens and hygieneJanuary 17, 2019The Institute of Customer Service0 CommentsRestaurants listed on the platform have been providing incorrect allergens information €“ while over 100 have hygiene ratings of zeroRead more
CEO BlogThe data challengeApril 18, 2018Jo Causon0 CommentsWith the explosion of data created by customer contact, there are tremendous opportunities to improve the customer experience and create more personalised offerings. How does this sit with the new regulation known as GDPR?Read more
Consultation responseConsumer Council for Water: Draft Forward Work Programme for England and Wales (2018-2021)January 10, 2018The Institute of Customer Service0 CommentsInstitute of Customer Service response to Consumer Council for Water's Draft Forward Work Programme for England and Wales, 2018-2021Read more
CEO BlogCan you regulate for customer service?July 14, 2016Jo Causon0 CommentsA recent meeting of the All Party Parliamentary Group on Customer Service concluded outcome based regulation is the way forwardRead more