Customer Service News EE hit with fine after texting customers without consent June 28, 2019 The Institute of Customer Service 0 Comments ICO imposes penalty after ruling that company disregarded direct marketing rules Read more
Customer Service News Firms that overcharge loyal customers could face instant fines June 20, 2019 The Institute of Customer Service 0 Comments Providers that exploit loyal customers are in the firing line in the face of new government proposals Read more
Customer Service News Customers overcharged by £24 billion June 6, 2019 The Institute of Customer Service 0 Comments Citizens Advice calls for consumer compensation following overcharge findings Read more
Customer Service News HMRC cracks down on imitation fraud June 4, 2019 The Institute of Customer Service 0 Comments Tax authority introduces controls to better protect tax-payers against spoofing crime Read more
Customer Service News Broadband, phone and pay TV firms must tell customers about cheaper deals May 31, 2019 The Institute of Customer Service 0 Comments A new watchdog ruling aims to tackle 'loyalty penalty' Read more
Customer Service News Sainsburys and Asda merger blocked May 10, 2019 The Institute of Customer Service 0 Comments Deal blocked by UK's competition watchdog over fears it would raise prices for consumers Read more
Customer Service News Bank fraud victims in line for fairer treatment May 8, 2019 The Institute of Customer Service 0 Comments A new code of conduct will help customers who have been scammed Read more
Customer Service News Shoppers secretly filmed at major UK stores April 26, 2019 The Institute of Customer Service 0 Comments Customers were allegedly filmed in order to get them to spend more Read more
Customer Service News UK watchdogs need to do more to protect consumers March 29, 2019 The Institute of Customer Service 0 Comments National Audit Office says that regulators need to prove that they are protecting customers properly Read more
Customer Service News Supermarkets misleading customers over healthy food February 27, 2019 The Institute of Customer Service 0 Comments A BBC investigation has found that supermarkets aren't playing fair when it comes to the marketing of certain products Read more