Customer Service News Sainsburys and Asda merger blocked May 10, 2019 The Institute of Customer Service 0 Comments Deal blocked by UK's competition watchdog over fears it would raise prices for consumers Read more
Customer Service News Bank fraud victims in line for fairer treatment May 8, 2019 The Institute of Customer Service 0 Comments A new code of conduct will help customers who have been scammed Read more
Customer Service News Shoppers secretly filmed at major UK stores April 26, 2019 The Institute of Customer Service 0 Comments Customers were allegedly filmed in order to get them to spend more Read more
Customer Service News UK watchdogs need to do more to protect consumers March 29, 2019 The Institute of Customer Service 0 Comments National Audit Office says that regulators need to prove that they are protecting customers properly Read more
Customer Service News Supermarkets misleading customers over healthy food February 27, 2019 The Institute of Customer Service 0 Comments A BBC investigation has found that supermarkets aren't playing fair when it comes to the marketing of certain products Read more
Customer Service News Customers suffer after Flybmi goes bust February 20, 2019 The Institute of Customer Service 0 Comments Collapse of the airline leaves some customers out of pocket and in limbo Read more
Customer Service News Banks hit by increased customer complaints February 18, 2019 The Institute of Customer Service 0 Comments The rate at which the Ombudsman has found in favour of customers has doubled in a year Read more
Customer Service News Which? urges overhaul of consumer rights systems February 8, 2019 The Institute of Customer Service 0 Comments The consumer group is advocating widespread change in order to protect the rights of UK customers Read more
Customer Service News “No-deal” Brexit could see airline passengers lose out January 23, 2019 The Institute of Customer Service 0 Comments Airlines have been criticised for withholding information regarding flight cancellations Read more
Customer Service News Just Eat in the firing line over allergens and hygiene January 17, 2019 The Institute of Customer Service 0 Comments Restaurants listed on the platform have been providing incorrect allergens information €“ while over 100 have hygiene ratings of zero Read more