Collapse of the airline leaves some customers out of pocket and in limbo
The rate at which the Ombudsman has found in favour of customers has doubled in a year
The consumer group is advocating widespread change in order to protect the rights of UK customers
Airlines have been criticised for withholding information regarding flight cancellations
Restaurants listed on the platform have been providing incorrect allergens information €“ while over 100 have hygiene ratings of zero
With the explosion of data created by customer contact, there are tremendous opportunities to improve the customer experience and create more personalised offerings. How does this sit with the new regulation known as GDPR?
Institute of Customer Service response to Consumer Council for Water's Draft Forward Work Programme for England and Wales, 2018-2021
A recent meeting of the All Party Parliamentary Group on Customer Service concluded outcome based regulation is the way forward
Institute of Customer Service response to Financial Conduct Authority consultation CP15/41: Increasing transparency and engagement at renewal in general insurance markets
Institute of Customer Service response to the Cabinet Office Consultation 'A Public Service Ombudsman'