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Blog, tips, research and updates…
What is Customer Service?
July 29, 2014
Simply put, customer service is the sum total of what an organisation does to meet customer expectations and achieve customer satisfaction.
How to implement efficient complaint handling?
April 14, 2014
Institute of Customer Service response to the Public Administration Select Committee 'More complaints please!' report
Budget 2014: Focus on customer service is central to business competitiveness and growth
March 21, 2014
The Chancellor George Osborne delivered his Budget Statement to Parliament this week and announced a number of measures to boost business and economic growth.
Legislation and customer service
February 19, 2014
Legislation can help protect customers, but excellent customer service requires sustained focus from organisations
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