More than 1,400 restaurants close in year to end of June
September 20, 2019Both household names and independents are struggling in the current climate
Aldi continues its expansion
September 20, 2019The discounter supermarket is set to open a host of new stores as it continues to attract customers from rival...
Most and least reliable cars revealed
September 19, 2019A survey of 18,000 UK car owners reveals the reliability of certain models and brands
Retail parks attract more shoppers amid continued drop in high street footfall
September 13, 2019Retail parks saw a 1% increase in shoppers in August, but high street footfall fell by 1.9%
Eversmart Energy collapse leaves customers in the dark
September 12, 2019Energy supplier Eversmart Energy confirmed it has ceased to trade, leaving its 29,000 customers without a supplier
Supermarket chains found to mislead customers into spending more money
September 5, 2019An investigation by Which? has revealed some of the UK’s leading supermarket chains have been offering misleading deals that in...
Marks & Spencer joins ranks of retailers committed to reducing single-use plastics
September 3, 2019The high-street retailer has responded to customer concern surrounding single-use plastics by banning glitter from its 2019 Christmas cards, wrapping...
Vegan fashion on the rise to meet consumer demand
September 2, 2019Retailers are responding to customer demand for cruelty-free fashion, with major high-street brands launching ‘free-from’ clothing and accessory lines
£228 million worth of products left at click-and-collect points due to understaffing
August 30, 2019Poor experiences at in-store click-and-collect points are leaving the high street out of pocket
British Airways customers stuck in customer service backlog after error
August 30, 2019Passenger frustration mounts as the airline is yet to get back to customers who were mistakenly told their flights were...
We need to reverse the decline in customer satisfaction levels
August 28, 2019What started as a blip has now become a trend. For the last four consecutive periods, the overall customer satisfaction...
Passengers to benefit from new easyJet route
August 22, 2019Frequent fliers between Birmingham and Glasgow will reap the rewards after the airline announced the launch of a new service...
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.