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The annual UK Customer Satisfaction Awards ceremony, which celebrates UK customer service achievements across the public, private and voluntary sectors, was held at the London Hilton on Park Lane on 5 March.

Organisations from a variety of sectors were recognised for their achievements at the prestigious awards ceremony, which seeks to showcase the organisations that place the customer experience at the heart of their business strategy and build a sustainable culture of customer service.

Of the 100 shortlisted organisations and individuals, some were well-known names and brands, while others represented small business and the public sector, demonstrating that good customer service is vital across all organisations and industries.

A total of 16 organisations and individuals were judged to have delivered the highest standards in UK customer service and were recognised for their achievements with a Customer Satisfaction Award.

Jo Causon, CEO of The Institute of Customer Service, commented: “Given the challenging external environment, it is more crucial than ever to highlight, and celebrate, those inspirational moments which engage people on an emotional level and positively impact their experience of a brand. Our awards showcase the organisations who are achieving those things and setting the standard. I would like to congratulate every one of our winners, and all those who were shortlisted, and commend their ongoing commitment to improving customer service in their organisations.”

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