National Customer Service Week is a week long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.
National Customer Service Week (NCSW) takes place during the first full week in October between 1 and 5 October, 2018
During National Customer Service Week each day will have a customer service related theme to aid discussion and thought leadership, you can download each of the weekday themes from the 'useful resources tab'
The 2018 weekday themes are:
We offer a range of professional qualifications to develop and recognise customer service skills at all career levels
Institute of Customer Service research spans key issues in customer service across all sectors.
We offer several different management and professional qualifications, find out how useful they could be to your company or personal career
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.