National Customer Service Week


Recognise and celebrate excellent customer service 

About NCSW

National Customer Service Week is a week long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.

National Customer Service Week (NCSW) takes place during the first full week in October. This year NCSW takes place from 2 to 6 October. 

2017 Themes

During National Customer Service Week each day will have a customer service related theme to aid discussion and thought leadership. See the 2017 themes below:


Receive NCSW newsletter

NCSW Shop

Professional qualifications

Develop and recognise your customer service skills

We offer a range of professional qualifications to develop and recognise customer service skills at all career levels

Research and Insight

Insight, advice and concrete strategies to improve

Institute of Customer Service research spans key issues in customer service across all sectors.

Case studies

Read feedback from members that have completed qualifications

We offer several different management and professional qualifications, find out how useful they could be to your company or personal career