National Customer Service Week


Recognise and celebrate excellent customer service 

About NCSW

National Customer Service Week is a week long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.

National Customer Service Week (NCSW) takes place during the first full week in October between 1 and 5 October, 2018

2018 Themes

During National Customer Service Week each day will have a customer service related theme to aid discussion and thought leadership, you can download each of the weekday themes from the 'useful resources tab'

The 2018 themes are:

Download daily proposed activities here

Useful resources & downloads

Downloads for NCSW week

Clink on the links below to download information for your organisation to get you started:

Downloads

Proposed activitites                                      Email banner                                                  Handouts 
Daily activities                                                   Banner                                                                A5 leaflet

Weekday letters                                               Logo                                                                   Themes      
Monday                                                                   NCSW logo                                                    Themed header
Tuesday
Wednesday
Thursday
Friday
                                       
                                          

Daily resource downloads

Monday
‘Is getting personal the answer?’ – Customer Focus article with Dr Tom Wormald, MD of Deliberata 
July 2018 UK Customer Satisfaction Index Executive Summary report
July 2018 UKCSI infographic
Happy staff, happy customers - Customer Focus article with Mark Thomson, Director General, HM Passport Office


Tuesday
‘Every Journey Matters’ – Customer Focus article with Vernon Everitt, TfL’s managing director for Customers, Communication and Technology 
'Organisations – and service – must not stand still through Brexit uncertainty' - Jo Causon reflects on Brexit two years on
Successful deployment of AI - Excerpt from The Heart of AI
'The Heart of Artificial Intelligence' Executive Summary 
'Game changing strategies in an unpredictable environment' - A round-up of The Institute's 2018 Annual Conference, as reported in Customer Focus 


Wednesday
Prudential and management qualifications - video case study
AI and skills - Excerpt from The Heart of AI
Technology: how smart do we want it to be?


Thursday
‘The Customer Service Dividend’ animation 
‘Using your moral compass to set company direction’ - CEO Blog
Cost and the ROI of investment - Excerpt from The Customer Service Dividend
Key enablers of effective customer service investment - Excerpt from The Customer Service Dividend
Meeting business leaders around the table - Customer Focus article with Jo Causon, CEO, The Institute of Customer Service and Heather Brown, COO, Sovereign
Leadership - Purpose and personalisation


Friday
The UK Customer Satisfaction Awards 2018 winners
UK Customer Satisfaction Awards promotional video 
Recognition - Excerpt from The Customer Knows
Customer Focus - Golden returns from better customer satisfaction 


Take a look at what organisations did to celebrate National Customer Service Week 2017 HERE

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NCSW Shop

The National Customer Service Week shop is now open! 


Visit the shop

Professional qualifications

Develop and recognise your customer service skills

We offer a range of professional qualifications to develop and recognise customer service skills at all career levels

Research and Insight

Insight, advice and concrete strategies to improve

Institute of Customer Service research spans key issues in customer service across all sectors.

Case studies

Read feedback from members that have completed qualifications

We offer several different management and professional qualifications, find out how useful they could be to your company or personal career