National Customer Service Week is a week long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.
National Customer Service Week (NCSW) 2020 will take place on the week commencing Monday 5 October, through to Friday 9.
The themes are as follows:
Monday – Insight: Knowing your customer and how to deliver to them
Tuesday – Capability & Skills: Identifying and nurturing customer service skills in your organisation
Wednesday – Recognition: Celebrate your customer service heroes
Thursday – Leadership: Championing customer service in the boardroom
Friday – Trust, Ethics & Sustainability: Building brand reputation through your actions
We offer a range of professional qualifications to develop and recognise customer service skills at all career levels
Institute of Customer Service research spans key issues in customer service across all sectors.
We offer several different management and professional qualifications, find out how useful they could be to your company or personal career
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.