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Recognise and celebrate excellent customer service

National Customer Service Week is a week long event offering a unique opportunity to highlight the importance of customer service in your business. We offer a range of resources and merchandise to help you get the most out of the week.

Countdown to this year's NCSW

National Customer Service Week (NCSW) 2020 will take place on the week commencing Monday 5 October, through to Friday 9.

Monday
Insight: Knowing your customer and how to deliver to them
Tuesday
Capability & Skills: Identifying and nurturing customer service skills in your organisation
Wednesday
Recognition: Celebrate your customer service heroes
Thursday
Leadership: Championing customer service in the boardroom
Friday
Trust, Ethics & Sustainability: Building brand reputation through your actions

National Customer Service Week is a week-long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.

Resources

We will soon be releasing a digital resource pack to help you plan your NCSW activities.

Get NCSW Merchandise

Access our online store

Sign up to our NCSW Newsletter

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