National Customer Service Week


Recognise and celebrate excellent customer service 

About NCSW

National Customer Service Week is a week long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.

National Customer Service Week (NCSW) takes place during the first full week in October. In 2018 NCSW will take place between 1 and 5 October.  You can download and read how some organisations marked the week here

2018 Themes

During National Customer Service Week each day will have a customer service related theme to aid discussion and thought leadership. See the 2018 themes below:


Receive NCSW newsletter

NCSW 2018 downloads

The content for 2018 will be available soon:

Monday - Insight

Tuesday - Agitlity

Wednesday - Skills

Thursday - Leadership

Friday - Recognition

Other resources

NCSW Proposed activities  
NCSW logo
NCSW Monday image
NCSW Tuesday image
NCSW Wednesday image
NCSW Thursday image
NCSW Friday image


Professional qualifications

Develop and recognise your customer service skills

We offer a range of professional qualifications to develop and recognise customer service skills at all career levels

Research and Insight

Insight, advice and concrete strategies to improve

Institute of Customer Service research spans key issues in customer service across all sectors.

Case studies

Read feedback from members that have completed qualifications

We offer several different management and professional qualifications, find out how useful they could be to your company or personal career