National Customer Service Week


Recognise and celebrate excellent customer service 

About NCSW

National Customer Service Week is a week long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.

National Customer Service Week (NCSW) takes place during the first full week in October. This year NCSW takes place from 2 to 6 October. 

2017 Themes

During National Customer Service Week each day will have a customer service related theme to aid discussion and thought leadership. See the 2017 themes below:

Receive NCSW newsletter

NCSW Shop

NCSW 2017 downloads

Monday - Voice of the Customer




A fanatical focus on service - Customer Focus Magazine, issue 17
Let your customer tell you - Customer Focus Magazine, issue 21
Generation Gap - Customer Focus Magazine, issue 22
July overall score - UKCSI Executive Summary Report July 2017
Customer experience digital vs traditional channels - UKCSI Executive Summary Report July 2017
Digital and traditional channel use and satisfaction - UKCSI Executive Summary Report July 2017
UK plc missing out on £27 billion baby boomer spend

Tuesday - Rising to the Challenge




Cyber attacks - how do they affect your brand? - Customer Focus Magazine, issue 19
Forecasting behaviour - Customer Focus Magazine, issue 20
Omnichannel - Customer Focus Magazine, issue 21
Customer priorities - EUCSI European Satisfaction Index

Wednesday - Getting the Board on board




Leading-edge service - Customer Focus Magazine, issue 18
Security blanket - Customer Focus Magazine, issue 18
Governance and the role of boards - Leading by example research report
Board values and behaviours - Leading by example research report
A watershed moment for customer service
Wagamama puts customers at heart of digital revolution

Thursday - Unlocking your potential





New Academy launches to boost UK’s customer service skills - Customer Focus Magazine, issue 21
Disengaged UK workforce push customers away
UK consumers lift lid on customer service failings
Recruitment, training and development - Leading by example research report

Friday - Reward and recognition


UKCSI The top 50 organisations
Celebrating award-winning customer service
Nominate a Customer Champion - nomination form
Customer champion - Criteria and judging
NCSW 2017 Quiz
NCSW 2017 Quiz Answers


Other resources

NCSW Proposed activities  
NCSW logo
NCSW Monday image
NCSW Tuesday image
NCSW Wednesday image
NCSW Thursday image
NCSW Friday image


Professional qualifications

Develop and recognise your customer service skills

We offer a range of professional qualifications to develop and recognise customer service skills at all career levels

Research and Insight

Insight, advice and concrete strategies to improve

Institute of Customer Service research spans key issues in customer service across all sectors.

Case studies

Read feedback from members that have completed qualifications

We offer several different management and professional qualifications, find out how useful they could be to your company or personal career