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Homing in on customer service
Covea Insurance is a significant player in the UK market, with 1.9 million policyholders and £739 million in premiums, in...
Prudential: how management qualifications can boost your career
Gerard Eskdale, Operations Manager at Prudential, highlights how a management qualification has helped develop his career.
How Edinburgh Trams keep on track
Dean Anderson, Customer Experience Manager at Edinburgh Trams, discusses why benchmarking his organisation’s performance against others drives higher levels of...
How Openreach drives customer service excellence
Openreach outlines why accredited customer service training makes a difference to the business, its staff and customers.
Achieving the next gear in customer service
NextGear Capital outline how ServiceMark drives engaged employees, better customer satisfaction and a return on their investment.
How Redrow Homes’ customer service training hit the right mark
Redrow Homes outline the challenge of providing a consistent customer experience across the country.
Motability Operations: moving to a digital platform
The Motability scheme is a vital service for people with severe disabilities through which individuals can use their government mobility...
Warming to the customer service agenda
Based in Honiton, Devon, Nu-Heat is the UK’s largest supplier of designed underfloor heating systems. Nu-Heat designs bespoke systems for...
Energising engagement and customer service
As ‘the power behind energy efficiency, IMServ provides energy data and metering services to a range of customers. It was...
A customer service policy
Claims Consortium specialise in claims for property damage from perils such as storm, flooding or fire. Integral to the group’s...