Find out how other members are making the most out of membership with The Institute. Please contact us if you would be interested in having your success story featured here.
Video testimonial: Cats Protection on Management Qualifications
Let Nick de Bruxelles, Customer Relations Manager at Cats Protection, tell you about the benefits of undertaking a Management Qualification...
The Crown Estate
An on-going programme of review and customer engagement for retail and office customers of the prestigious Regent Street property portfolio.
The art of customer service
The University of the Arts in London (UAL) is the biggest arts university in Europe, and ranked sixth in the...
Homing in on customer service
Covea Insurance is a significant player in the UK market, with 1.9 million policyholders and £739 million in premiums, in...
Prudential: how management qualifications can boost your career
Gerard Eskdale, Operations Manager at Prudential, highlights how a management qualification has helped develop his career.
How Edinburgh Trams keep on track
Dean Anderson, Customer Experience Manager at Edinburgh Trams, discusses why benchmarking his organisation’s performance against others drives higher levels of...
How Openreach drives customer service excellence
Openreach outlines why accredited customer service training makes a difference to the business, its staff and customers.
Achieving the next gear in customer service
NextGear Capital outline how ServiceMark drives engaged employees, better customer satisfaction and a return on their investment.
How Redrow Homes’ customer service training hit the right mark
Redrow Homes outline the challenge of providing a consistent customer experience across the country.
Motability Operations: moving to a digital platform
The Motability scheme is a vital service for people with severe disabilities through which individuals can use their government mobility...