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How Openreach drives customer service excellence
Openreach outlines why accredited customer service training makes a difference to the business, its staff and customers.
Achieving the next gear in customer service
NextGear Capital outline how ServiceMark drives engaged employees, better customer satisfaction and a return on their investment.
How Redrow Homes’ customer service training hit the right mark
Redrow Homes outline the challenge of providing a consistent customer experience across the country.
Motability Operations: moving to a digital platform
The Motability scheme is a vital service for people with severe disabilities through which individuals can use their government mobility...
Warming to the customer service agenda
Based in Honiton, Devon, Nu-Heat is the UK’s largest supplier of designed underfloor heating systems. Nu-Heat designs bespoke systems for...
Energising engagement and customer service
As ‘the power behind energy efficiencyĀ, IMServ provides energy data and metering services to a range of customers. It was...
A customer service policy
Claims Consortium specialise in claims for property damage from perils such as storm, flooding or fire. Integral to the group’s...
Differentiating through customer service
With data privacy and protection an increasingly high profile issue, services for secure disposal of information are in high demand....
A qualified success for Legal & General
Why customer service qualifications are important and how working with The Institute of Customer Service has helped the company improve...
Customer service at the heart of learning
London South Bank University, like many in the higher education sector, faces challenges with students now being paying customers. So...