Find out how other members are making the most out of membership with The Institute. Please contact us if you would be interested in having your success story featured here.
Let Nick de Bruxelles, Customer Relations Manager at Cats Protection, tell you about the benefits of undertaking a Management Qualification...
An on-going programme of review and customer engagement for retail and office customers of the prestigious Regent Street property portfolio.
Gerard Eskdale, Operations Manager at Prudential, highlights how a management qualification has helped develop his career.
Dean Anderson, Customer Experience Manager at Edinburgh Trams, discusses why benchmarking his organisation’s performance against others drives higher levels of...
Openreach outlines why accredited customer service training makes a difference to the business, its staff and customers.
NextGear Capital outline how ServiceMark drives engaged employees, better customer satisfaction and a return on their investment.
Redrow Homes outline the challenge of providing a consistent customer experience across the country.