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Video: Opus on membership and Customer Service Training
Opus’ Service Delivery Team discuss how The Institute has helped them drive a huge improvement in their customer satisfaction levels...
Video: Landmark on membership and the Academy
Head of Client Services at Landmark, Abby Gollicker talks passionately about their approach to customer service and the part The...
Video: LV= on the UK Customer Satisfaction Index
Peter Sinden and Heather Smith from Insurance firm LV= talk about what the UKCSI and membership of The Institute means...
Professional Qualifications at Northern Gas Networks
Watch a short video produced by Northern Gas Networks (NGN) to promote The Institute’s Professional Qualifications to their colleagues.
Video testimonial: Cats Protection
Let Nick de Bruxelles, Customer Relations Manager at Cats Protection, tell you about the benefits of undertaking a Management Qualification...
The Crown Estate
An on-going programme of review and customer engagement for retail and office customers of the prestigious Regent Street property portfolio.
The art of customer service
The University of the Arts in London (UAL) is the biggest arts university in Europe, and ranked sixth in the...
Homing in on customer service
Covea Insurance is a significant player in the UK market, with 1.9 million policyholders and £739 million in premiums, in...
Prudential: how management qualifications can boost your career
Gerard Eskdale, Operations Manager at Prudential, highlights how a management qualification has helped develop his career.
How Edinburgh Trams keep on track
Dean Anderson, Customer Experience Manager at Edinburgh Trams, discusses why benchmarking his organisation’s performance against others drives higher levels of...