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Video: Bobst on creating a customer-centric culture
Alan Letford, Head of Customer Care, shares his experience of using Business Benchmarking to identify key areas for improvement and...
Video: How membership helps The Travel Network Group to improve their business performance
Watch Gary Lewis, CEO of The Travel Network Group, highlight the benefits of membership and using Business Benchmarking to improve...
Video: first direct’s secret on consistently being in the top 10 in the UK Customer Satisfaction Index
Discover how first direct has used customer service as a differentiating factor over the years to maintain its position in...
Coach Training Impact with the Chartered Insurance Institute
Elle Fara, Contact Centre Coordinator at the Chartered Insurance Institute (CII), shares her experiences as one of The Institute of...
Harnessing the Power of Customer Service
Kendal Morris, General Manager Customer & Social Delivery at SP Energy Networks, describes how their membership with The Institute of...
Video: Opus on membership and Customer Service Training
Opus’ Service Delivery Team discuss how The Institute has helped them drive a huge improvement in their customer satisfaction levels...
Video: Landmark on membership and The Academy
Head of Client Services at Landmark, Abby Gollicker talks passionately about their approach to customer service and the part The...
Video: LV= on the UK Customer Satisfaction Index
Peter Sinden and Heather Smith from Insurance firm LV= talk about what the UKCSI and membership of The Institute means...
Professional Qualifications at Northern Gas Networks
Watch a short video produced by Northern Gas Networks (NGN) to promote The Institute’s Professional Qualifications to their colleagues.
Video testimonial: Cats Protection on Management Qualifications
Let Nick de Bruxelles, Customer Relations Manager at Cats Protection, tell you about the benefits of undertaking a Management Qualification...