Find out how other members are making the most out of membership with The Institute. Please contact us if you would be interested in having your success story featured here.
How Professional Qualifications helped Unum deliver customer service improvements
Watch the team at Unum share how the Professional Qualifications programme help them develop key skills and capabilities and helped...
How NatWest uses Management Qualifications to enhance their service model
Watch Simon Wilkes MMICS, Business Enablement Manager at NatWest discuss his experience of The Institute’s Management Qualification programme.
How The Institute has helped Wessex Water excel in Ofwat’s League Tables
Watch Andy highlight the key membership benefits that have helped them rank among the top 5 in Ofwat’s Customer of...
Edinburgh Trams making the most of membership to deliver excellence for Edinburgh
Watch Dean Anderson, Customer Experience Manager at Edinburgh Trams, share how membership has helped them improve customer satisfaction and increase...
The impact of TrainingMark at Places for People
Discover the positive impact that TrainingMark had at Places for People
An enterprising approach to National Customer Service Week
BT Enterprise is a longstanding member of The Institute – since 1998. The business has been participating in NCSW for...
The role of The Institute in the transformation journey of Hampshire County Council
Watch the inspiring story of Hampshire County Council’s transformation journey and how the improvement in service performance brought positive impact...
How Qualifications Programme Management Service increased employee engagement at Hampshire County Council
“We’re at the highest customer satisfaction at 88% – and that’s above the aspiration that we set ourselves, which was...
How TrainingMark helped improve Pension Protection Fund’s customer experience and business performance
Watch Trevor Davis, Deputy Head of Operations, describe how Pension Protection Fund’s training programme, accredited by The Institute, has equipped...
Video: Bobst on creating a customer-centric culture
Alan Letford, Head of Customer Care, shares his experience of using Business Benchmarking to identify key areas for improvement and...