Vice President Archives ⋆ Page 3 of 4 ⋆ Institute of Customer Service

Kathryn O’Brien

Customer Experience Director at Avanti West Coast

CEO at United Utilities

CEO of United Utilities

Former Director at Virgin Media O2

Former Director of Customer Service of VM02

Operations Director at Laithwaites

Martyn is the Operations Director at Laithwaites

Former Managing Director at Capita's Insurance Services Division

Nigel is Former Managing Director at Capita's Insurance Services Division.

Executive Director Customer Experience at Curo Group

Paul Harris is Executive Director Customer Experience at Curo Group

Chief Operating Officer at Scottish Water

Peter Farrer - Chief Operating Officer Scottish Water

Former GI Strategy and Transformation Director, LV=

Peter is General Insurance Executive Strategy Director at LV= GI

Director of Strategy and Development at Built by Levy UK

Former Director of Operations at Npower Energy Services

Chief Parts and Services Officer, Stellantis

Chief Parts and Services Officer at Stellantis

Deputy Chief Executive and Second Permanent Secretary for HM Revenue & Customs

Director General of Customer Services at HMRC