Vice President Archives ⋆ Page 3 of 4 ⋆ Institute of Customer Service

Kathryn O’Brien

Customer Experience Director at Avanti West Coast

CEO at United Utilities

CEO of United Utilities

Former Director at Virgin Media O2

Former Director of Customer Service of VM02

Director of Customer Service & Service Delivery at NewDay

Executive Director of Customer Experience - Repairs & Maintenance, ForHousing

Executive Director of Customer Experience - Repairs & Maintenance at ForHousing

Executive Chair, Claims Consortium Group

Executive Director at YPO

Former Head of Transformation - Stores and Property at Marks & Spencer

Director of Strategy and Development at Built by Levy UK

Senior Vice President Global Circular Economy, Stellantis

Senior Vice President, Global Circular Economy Business

Former Director of Operations at Npower Energy Services

Deputy Chief Executive and Second Permanent Secretary for HM Revenue & Customs

Director General of Customer Services at HMRC