We launched our latest Breakthrough Research Launch on 29 September 2021 on Work with a Purpose – Building a shared vision of the future. The Institute's CEO, Jo Causon and…
By Jo Causon, CEO, The Institute of Customer Service The turbulence of the past 18 months has placed us all on high-alert, and organisation's risk management strategies have truly been…
By Jo Causon, CEO, The Institute of Customer Service Last week’s United Nations report on the effects of climate change painted a grim picture of the future of our planet…
By Jo Causon, CEO, The Institute of Customer Service If only it were so easy to draw the pandemic to a close. Moves couple of weeks ago by Nicola Sturgeon…
Introduction to Vulnerable Customers for non-managers is a 2.5 hr, online webinar to provide a sound introduction to, and understanding of, vulnerability and how to provide service to those who…
The Assessor forum is a half-day virtual forum. It provides an opportunity for Assessors to refresh their knowledge of key aspects of assessing, share best practice and network with other…
The Qualifications Programme Manager half day virtual forum provides opportunities for networking and sharing best practice, with a focus on the quality of professional qualifications programmes and planning. Agenda …
The Qualifications Programme Manager half day virtual forum provides opportunities for networking and sharing best practice, with a focus on the quality of professional qualifications programmes and planning. Agenda …
The Assessor forum is a half-day virtual forum. It provides an opportunity for Assessors to refresh their knowledge of key aspects of assessing, share best practice and network with other…
The Qualifications Programme Manager half day virtual forum provides opportunities for networking and sharing best practice, with a focus on the quality of professional qualifications programmes and planning. Agenda …