Customer satisfaction falls again in latest UKCSI
Organisations need to regain consumers' trust, according to the July Index
Metro Bank says customers ‘money safe’ after WhatsApp rumour
Rumours circulating on WhatsApp sparked panic and queues at some London branches as customers rushed to withdraw money
Metro Bank users conned out of thousands by sophisticated scam
The bank has refused to provide full refunds, citing 'grossly negligent' customer behaviour
Saga in hot water over axed credit card
The over-50s insurance group is scrapping its popular platinum credit card on the eve of Brexit
first direct takes top spot for UK customer satisfaction
Banking provider, first direct, tops the UK Customer Satisfaction Index (UKCSI), published today by The Institute of Customer Service, with a customer satisfaction score of 86.7 (out of 100).
We can boost UK productivity if we put service at the heart of organisational purpose
The productivity debate has significantly risen up the political and business agenda. There are different views on what drives productivity, but understanding it is vital to improving living standards and achieving sustainable economic growth.
Amazon retains top spot for customer satisfaction as turmoil on the UK high street continues
Amazon has retained the top spot in the UK Customer Satisfaction Index (UKCSI), published today by The Institute of Customer Service. With a customer satisfaction score of 86.7 points (out of 100) this is the sixth consecutive time consumers have rated Amazon number one.
Banking customer satisfaction reaches record high
The latest UK Customer Satisfaction Index (UKCSI) from The Institute of Customer Service reveals customer satisfaction with banks and building societies is at its highest point since the UKCSI began in 2008.
Celebrating award-winning customer service
Thirteen organisations from a variety of UK industries have been unveiled as the country's best for customer service at the 2018 UK Customer Satisfaction Awards ceremony, held at the Hilton on Park Lane, last night.
BEIS consultation on the Green Paper on Corporate Governance Reform
Institute of Customer Service response to the Department for Business, Energy & Industrial Strategy's Green Paper on Corporate Governance Reform