In this new period of uncertainty, effective procurement is more essential than ever
September 29, 2020By Jo Causon, CEO, The Institute of Customer Service The government’s announcement earlier this week of a raft of new...
Delivering excellent customer service through procurement
September 28, 2020On the 24th September, we launched our latest Breakthrough Research*: The Procurement Partnership – Developing relationships to deliver excellent customer...
This crisis presents an opportunity to revitalise our local town centres
September 22, 2020By Jo Causon, CEO, The Institute of Customer Service Over six months on, the impact of the Coronavirus pandemic continues...
Staying agile in the face of ongoing restrictions
September 15, 2020By Jo Causon, CEO, The Institute of Customer Service As schools reopen and an increasing number of people return to...
Your Homes Newcastle: a collection of inspirational stories
September 8, 2020In the last few months, we have been inviting our members and wider network to share examples of great and...
Reimagining service in a post-COVID world
September 8, 2020By Jo Causon, CEO, The Institute of Customer Service Six months on from the start of the Coronavirus crisis, it...
Inspirational story – Aster Group: Befriending service alleviates isolation for customers
September 7, 2020In the last few months, we have been inviting our members and wider network to share examples of great and...
Boots UK: a collection of inspirational stories
September 4, 2020In the last few months, we have been inviting our members and wider network to share examples of great and...
Webinar: Head to Head with Alison Jaap (first direct)
September 2, 2020Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest...
Leaders must balance business with human need in return-to-work plans
September 2, 2020By Jo Causon, CEO, The Institute of Customer Service As school summer holidays come to an end and the government...
Time to move forward and build for the future
August 30, 2020By Jo Causon, CEO, The Institute of Customer Service It certainly feels that we are at an interesting juncture right...
Webinar: Head to Head with Dr Peter Carter OBE
August 26, 2020Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest...
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
Stay informed
Get all the latest Thought Leadership pieces sent to your inbox each week.