Passengers face Heathrow disruption
Thousands of customers were affected despite planned strikes being averted
Super Break and LateRooms.com parent group enters administration
Malvern Group’s collapse set to affect holiday plans of over 50,000 customers
Nationwide doubles rates for two-thirds of overdraft borrowers
Other banks expected to follow suit in light of the FCA’s crackdown on excessive overdraft fees
Sainsburys launches Deliveroo scheme
Customers will be able to order hot food and selection of items through the Deliveroo app
UK rail passengers are missing out on compensation for delays
Customers are losing out on Ā£100 million according to Transport Focus
Customer satisfaction falls again in latest UKCSI
Organisations need to regain consumers’ trust, according to the July Index
Fire-risk fridges and freezers still being sold to public
Consumers must be ‘vigilant’ and avoid these appliances, says Which?
British trains slower than global rivals
UK trains are well behind a number of European countries in terms of average speeds
British Airways hit with record fine after data breach
2018 security failure led to exposure of customers’ personal details
Satisfaction with public services (national) sector remains stable
Its score of 76.1 out of 100 in the January 2019 index was the same as in January 2018
Mobile customers can switch providers with one text
New Ofcom rules will make it quicker and easier for customers to change network
Mobile banking will overtake branch visits within two years
New research suggests branch visits will continue to fall in the face of app-based banking
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
