Thomas Cook customers may have to wait several weeks for refunds
A large number of customers are unlikely to receive their money back before December
National Customer Service Week provides a focal point that should become business as usual
A chance to embed positive change
Monzo rethinks its Plus account
The app-based bank’s fee-charging packaged account is no longer available to new customers
Prudential hit with large fine for misleading customers
The FCA has fined the company for its failure to tell customers key facts
New Virgin Atlantic Airbus hits luxury heights
The new Airbus A350-1000 features an interior revamp and several innovative customer-friendly features
Half a million households and businesses experience slow broadband
Ofcom has revealed that almost 2% of the population are affected by poor broadband connections
Nestle launches range of luxury KitKats
Customers will be able to choose made-to-order bars available in 1,500 possible flavour combinations
Thomas Cook collapse causes chaos for customers
The tour operator ceased trading on Monday, sparking disruption for some 150,000 UK holidaymakers
Aldi continues its expansion
The discounter supermarket is set to open a host of new stores as it continues to attract customers from rival retailers
More than 1,400 restaurants close in year to end of June
Both household names and independents are struggling in the current climate
Most and least reliable cars revealed
A survey of 18,000 UK car owners reveals the reliability of certain models and brands
Retail parks attract more shoppers amid continued drop in high street footfall
Retail parks saw a 1% increase in shoppers in August, but high street footfall fell by 1.9%
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
