Banks and building societies sees drop in customer satisfaction
Sector sees first fall since 2016 but remains above UK average
Consumers warned over fire hazard Christmas tree lights bought online
The majority of products bought online failed compliance checks
Customer satisfaction with tourism sector remains high
Satisfaction has fallen slightly according to the latest UKCSI, but the sector is still ranked second out of 13
UK’s worst street for broadband speed 800 times slower than the fastest
In many cases, consumers faced with slow broadband speeds are being hindered by a lack of awareness
Plum users complain about withdrawal issues
The money management app has apologised to customers after deposits and withdrawals were delayed
The service opportunity in 2020
Here are our predictions of key trends for 2020 from a service perspective.
HSBC and Santander ordered to refund customers for overdraft charges
The banks failed to warn some customers that they had fallen into the red and were liable for penalty fees
Customers remain happy with the leisure sector
The sector is the fourth highest rated for customer service in the UK
SWR strike to cause misery for commuters
The 27-day strike will cause chaos for passengers throughout December
NatWest launches new digital bank
The app-based Bó bank will provide users with a number of innovative features