Almost half of all recruitment fails, costing the UK economy ÂŁ17.6bn a year
New research conducted by The Institute of Customer Service reveals that ineffective recruitment costs the UK ÂŁ17.6bn annually.
BT back on the high street with customer service also returning to the UK
Company to co-brand stores with EE and repatriate support centres
Vodafone customers hit by bills of up to ÂŁ10,000 following error
Vodafone customers unable to reach operator after incorrect roaming charges applied
Millions of UK customers overcharged for home and car insurance
Increased insurance premiums after renewals costing ÂŁ200 extra per person a year on average
Thomas Cook customers may have to wait several weeks for refunds
A large number of customers are unlikely to receive their money back before December
Prudential hit with large fine for misleading customers
The FCA has fined the company for its failure to tell customers key facts
Monzo rethinks its Plus account
The app-based bank's fee-charging packaged account is no longer available to new customers
National Customer Service Week provides a focal point that should become business as usual
A chance to embed positive change
New Virgin Atlantic Airbus hits luxury heights
The new Airbus A350-1000 features an interior revamp and several innovative customer-friendly features
Half a million households and businesses experience slow broadband
Ofcom has revealed that almost 2% of the population are affected by poor broadband connections