Customer satisfaction falls again in latest UKCSI
Organisations need to regain consumers' trust, according to the July Index
Fire-risk fridges and freezers still being sold to public
Consumers must be 'vigilant' and avoid these appliances, says Which?
British trains slower than global rivals
UK trains are well behind a number of European countries in terms of average speeds
British Airways hit with record fine after data breach
2018 security failure led to exposure of customers' personal details
Satisfaction with public services (national) sector remains stable
Its score of 76.1 out of 100 in the January 2019 index was the same as in January 2018
Mobile customers can switch providers with one text
New Ofcom rules will make it quicker and easier for customers to change network
Mobile banking will overtake branch visits within two years
New research suggests branch visits will continue to fall in the face of app-based banking
Customers see saving rates fall
TSB joins Halifax, Nationwide and Yorkshire Building Society in cut announcement
EE hit with fine after texting customers without consent
ICO imposes penalty after ruling that company disregarded direct marketing rules
Customer satisfaction remains high with banks and building societies sector
The sector is the third highest rated for customer satisfaction