An investigation by Which? has revealed some of the UK's leading supermarket chains have been offering misleading deals that in fact mean customers spend more money, not less
What started as a blip has now become a trend. For the last four consecutive periods, the overall customer satisfaction score in the UK Customer Satisfaction Index (UKCSI) has fallen.
Conditions are arguably as tough as they have ever been for the retail industry, with a seemingly never-ending stream of established names encountering difficulties.