Customer Service News Consumers warned over fire hazard Christmas tree lights bought online December 19, 2019 The Institute of Customer Service 0 Comments The majority of products bought online failed compliance checks Read more
Customer Service News UK’s worst street for broadband speed 800 times slower than the fastest December 12, 2019 The Institute of Customer Service 0 Comments In many cases, consumers faced with slow broadband speeds are being hindered by a lack of awareness Read more
Customer Service News Customers remain happy with the leisure sector December 6, 2019 The Institute of Customer Service 0 Comments The sector is the fourth highest rated for customer service in the UK Read more
Customer Service News SWR strike to cause misery for commuters December 4, 2019 The Institute of Customer Service 0 Comments The 27-day strike will cause chaos for passengers throughout December Read more
Customer Service News NatWest launches new digital bank November 29, 2019 The Institute of Customer Service 0 Comments The app-based Bó bank will provide users with a number of innovative features Read more
Customer Service News Morrisons loyalty points go missing November 28, 2019 The Institute of Customer Service 0 Comments Morrisons customers have been left frustrated, after some find their More loyalty points have vanished or been spent elsewhere in the UK Read more
Customer Service News SWR strike set to cause Christmas chaos November 14, 2019 The Institute of Customer Service 0 Comments The planned strike for much of December will lead to travel upheaval for passengers Read more
Customer Service News Transport sector remains rock bottom for customer satisfaction November 8, 2019 The Institute of Customer Service 0 Comments A score of 70.8 out of 100 in the July 2019 UKCSI means that the sector is 6.3 points below the UK all-sector average Read more
Customer Service News Whirlpool under fire again for faulty dryers November 7, 2019 The Institute of Customer Service 0 Comments An investigation has found that the organisation tried to 'silence' affected customers and was slow to correct the problem Read more
Customer Service News Gatwick trial aims to improve boarding times November 7, 2019 The Institute of Customer Service 0 Comments The trial is seeking to improve the customer experience and reduce delays Read more