Customer Service News MPs slam banking IT failures November 1, 2019 The Institute of Customer Service 0 Comments Treasury Committee report criticises the level of IT failures at banks Read more
Customer Service News QuickQuid collapses, leaving compensation claims up in the air October 31, 2019 The Institute of Customer Service 0 Comments The UK's biggest payday lender has fallen into administration, leaving thousands of customers in limbo Read more
Customer Service News Fake Amazon reviews risk misleading consumers October 25, 2019 The Institute of Customer Service 0 Comments Research by consumer group Which? found that Amazon is failing to prevent fake positive reviews Read more
Customer Service News BT back on the high street with customer service also returning to the UK October 17, 2019 The Institute of Customer Service 0 Comments Company to co-brand stores with EE and repatriate support centres Read more
Customer Service News Vodafone customers hit by bills of up to £10,000 following error October 15, 2019 The Institute of Customer Service 0 Comments Vodafone customers unable to reach operator after incorrect roaming charges applied Read more
Customer Service News Millions of UK customers overcharged for home and car insurance October 14, 2019 The Institute of Customer Service 0 Comments Increased insurance premiums after renewals costing £200 extra per person a year on average Read more
Customer Service News Thomas Cook customers may have to wait several weeks for refunds October 10, 2019 The Institute of Customer Service 0 Comments A large number of customers are unlikely to receive their money back before December Read more
Customer Service News Monzo rethinks its Plus account October 4, 2019 The Institute of Customer Service 0 Comments The app-based bank's fee-charging packaged account is no longer available to new customers Read more
CEO Blog National Customer Service Week provides a focal point that should become business as usual October 4, 2019 Jo Causon A chance to embed positive change Read more
Customer Service News New Virgin Atlantic Airbus hits luxury heights October 3, 2019 The Institute of Customer Service 0 Comments The new Airbus A350-1000 features an interior revamp and several innovative customer-friendly features Read more