MPs slam banking IT failures
Treasury Committee report criticises the level of IT failures at banks
QuickQuid collapses, leaving compensation claims up in the air
The UK's biggest payday lender has fallen into administration, leaving thousands of customers in limbo
Fake Amazon reviews risk misleading consumers
Research by consumer group Which? found that Amazon is failing to prevent fake positive reviews
BT back on the high street with customer service also returning to the UK
Company to co-brand stores with EE and repatriate support centres
Vodafone customers hit by bills of up to £10,000 following error
Vodafone customers unable to reach operator after incorrect roaming charges applied
Millions of UK customers overcharged for home and car insurance
Increased insurance premiums after renewals costing £200 extra per person a year on average
Thomas Cook customers may have to wait several weeks for refunds
A large number of customers are unlikely to receive their money back before December
Monzo rethinks its Plus account
The app-based bank's fee-charging packaged account is no longer available to new customers
National Customer Service Week provides a focal point that should become business as usual
A chance to embed positive change
New Virgin Atlantic Airbus hits luxury heights
The new Airbus A350-1000 features an interior revamp and several innovative customer-friendly features