Customer Service News Passengers to benefit from new easyJet route August 22, 2019 The Institute of Customer Service 0 Comments Frequent fliers between Birmingham and Glasgow will reap the rewards after the airline announced the launch of a new service for 2020 Read more
Customer Service News Banking customers left vulnerable to fraud August 16, 2019 The Institute of Customer Service 0 Comments A number of banks are yet to sign up to a new code of conduct that helps victims of fraud Read more
Customer Service News Major power cut disrupts transport and homes August 13, 2019 The Institute of Customer Service 0 Comments Nearly one million people disrupted by a major power outage across England and Wales Read more
Customer Service News Super Break and LateRooms.com parent group enters administration August 9, 2019 The Institute of Customer Service 0 Comments Malvern Group's collapse set to affect holiday plans of over 50,000 customers Read more
Customer Service News Passengers face Heathrow disruption August 9, 2019 The Institute of Customer Service 0 Comments Thousands of customers were affected despite planned strikes being averted Read more
Customer Service News Nationwide doubles rates for two-thirds of overdraft borrowers August 2, 2019 The Institute of Customer Service 0 Comments Other banks expected to follow suit in light of the FCA's crackdown on excessive overdraft fees Read more
Customer Service News Sainsburys launches Deliveroo scheme August 1, 2019 The Institute of Customer Service 0 Comments Customers will be able to order hot food and selection of items through the Deliveroo app Read more
Research Customer satisfaction falls again in latest UKCSI July 22, 2019 The Institute of Customer Service 0 Comments Organisations need to regain consumers' trust, according to the July Index Read more
Customer Service News Fire-risk fridges and freezers still being sold to public July 19, 2019 The Institute of Customer Service 0 Comments Consumers must be 'vigilant' and avoid these appliances, says Which? Read more
Customer Service News British trains slower than global rivals July 12, 2019 The Institute of Customer Service 0 Comments UK trains are well behind a number of European countries in terms of average speeds Read more