Institute of Customer Service response to the Cabinet Office Consultation 'A Public Service Ombudsman'
The past few weeks have seen some big brand names making bold, strategic, decisions that go right to the heart of customer service. But are they the right ones?
Key trends that had started to emerge in 2014 and how we believed they will develop throughout 2015.
Customer expectations are certainly continuing to rise and their needs are evolving more rapidly, with convenience, ease of doing business and speed seen as particularly important.
With UK Customer Satisfaction at it's lowest point since 2011 what can you do to make sure customer service helps your business to succeed?
Simply put, customer service is the sum total of what an organisation does to meet customer expectations and achieve customer satisfaction.
The Chancellor George Osborne delivered his Budget Statement to Parliament this week and announced a number of measures to boost business and economic growth.