Customer Service News Consumers wary of depositing large sums with challenger banks May 29, 2019 The Institute of Customer Service 0 Comments A survey indicates that 47% of digital-only customers keep less than Ā£1,000 in their accounts Read more
Research Customer satisfaction with the telecommunications and media sector still low May 24, 2019 The Institute of Customer Service 0 Comments Overall customer satisfaction has improved by 0.2 points year-on-year, but this is still 3.3 points below the UK all-sector average Read more
Customer Service News New railway timetable launched following torrid year May 24, 2019 The Institute of Customer Service 0 Comments Train companies have stepped up efforts to minimise disruption from rescheduling in light of the worst year on record for the railways Read more
Customer Service News Metro Bank says customers ‘money safe’ after WhatsApp rumour May 23, 2019 The Institute of Customer Service 0 Comments Rumours circulating on WhatsApp sparked panic and queues at some London branches as customers rushed to withdraw money Read more
Customer Service News Philip Morris ignites anger with life insurance discount May 17, 2019 The Institute of Customer Service 0 Comments The cigarette giant may be putting profits above the health of its customers according to health experts Read more
Research Insurance sector sees increase in customer satisfaction May 16, 2019 The Institute of Customer Service 0 Comments Overall customer satisfaction has improved by 1.1 points, the biggest year-on-year increase of any sector Read more
Customer Service News Football blunder sees Zavvi score an own goal May 15, 2019 The Institute of Customer Service 0 Comments Online retailer apologises after customers mistakenly told they had won a VIP trip to Champions League Final Read more
Customer Service News Bank fraud victims in line for fairer treatment May 8, 2019 The Institute of Customer Service 0 Comments A new code of conduct will help customers who have been scammed Read more
Customer Service News Best and worst UK mobile phone providers named May 3, 2019 The Institute of Customer Service 0 Comments Customer survey shows satisfaction levels are low with Big Four providers Read more
Customer Service News Rail passengers reject call for compulsory reserved seats May 2, 2019 The Institute of Customer Service 0 Comments Virgin Trains has recommended that a mandatory reservations model should be adopted for long-distance journeys Read more