Customer Service News February footfall among retail shoppers falls again March 14, 2019 The Institute of Customer Service 0 Comments The number of consumers visiting retail stores fell by 2% year on year Read more
Customer Service News NatWest trials fingerprint debit cards March 12, 2019 The Institute of Customer Service 0 Comments The new contactless card enables a spend of over Ā£30 Read more
Customer Service News Proposed reforms to railways ticketing system February 22, 2019 The Institute of Customer Service 0 Comments Customers stand to benefit from overhaul of train ticketing system Read more
Customer Service News Customers suffer after Flybmi goes bust February 20, 2019 The Institute of Customer Service 0 Comments Collapse of the airline leaves some customers out of pocket and in limbo Read more
Customer Service News TransPennine Express first UK train company to adopt WhatsApp February 14, 2019 The Institute of Customer Service 0 Comments Passengers now have additional customer service channel through which to communicate Read more
Customer Service News Which? urges overhaul of consumer rights systems February 8, 2019 The Institute of Customer Service 0 Comments The consumer group is advocating widespread change in order to protect the rights of UK customers Read more
Customer Service News Saga in hot water over axed credit card February 7, 2019 The Institute of Customer Service 0 Comments The over-50s insurance group is scrapping its popular platinum credit card on the eve of Brexit Read more
Research Retail (non-food) sector stays top of latest UKCSI February 5, 2019 The Institute of Customer Service 0 Comments The sector remains the strongest in the UK for customer satisfaction Read more
Research Retail (food) sector remains second for customer satisfaction, despite fall February 1, 2019 The Institute of Customer Service 0 Comments Iceland topped the UKCSI for the sector with a score of 83.2 Read more
Customer Service News Starbucks launches delivery service in London January 31, 2019 The Institute of Customer Service 0 Comments Starbucks Delivers will allow customers to order drinks to their door Read more