Customer Service News Customers remain happy with the leisure sector December 6, 2019 The Institute of Customer Service 0 Comments The sector is the fourth highest rated for customer service in the UK Read more
Research Customer satisfaction with retail (non-food) sector falls, but remains high November 29, 2019 The Institute of Customer Service 0 Comments The sector is the highest rated for customer satisfaction, but it recorded its lowest score since July 2011 Read more
Customer Service News Morrisons loyalty points go missing November 28, 2019 The Institute of Customer Service 0 Comments Morrisons customers have been left frustrated, after some find their More loyalty points have vanished or been spent elsewhere in the UK Read more
Research Customer satisfaction with automotive sector sees slight fall November 22, 2019 The Institute of Customer Service 0 Comments Although the sector scored 0.5 points less than a year previously, it remains slightly above the UK average for customer satisfaction Read more
Customer Service News Own-brand Waitrose champagne named best for value November 22, 2019 The Institute of Customer Service 0 Comments The Waitrose Brut NV was rated as the most affordable Best Buy option by a panel of Which? experts Read more
Research Customer satisfaction with the utilities sector remains low November 15, 2019 The Institute of Customer Service 0 Comments The sector is currently ranked twelfth out of the 13 sectors which make up the UKCSI Read more
Customer Service News NatWest to axe paper statements November 14, 2019 The Institute of Customer Service 0 Comments Customers will still have the option of receiving paper statements if they wish to Read more
Customer Service News Transport sector remains rock bottom for customer satisfaction November 8, 2019 The Institute of Customer Service 0 Comments A score of 70.8 out of 100 in the July 2019 UKCSI means that the sector is 6.3 points below the UK all-sector average Read more
Customer Service News Whirlpool under fire again for faulty dryers November 7, 2019 The Institute of Customer Service 0 Comments An investigation has found that the organisation tried to 'silence' affected customers and was slow to correct the problem Read more
Customer Service News Gatwick trial aims to improve boarding times November 7, 2019 The Institute of Customer Service 0 Comments The trial is seeking to improve the customer experience and reduce delays Read more