Customer Service News Fake Amazon reviews risk misleading consumers October 25, 2019 The Institute of Customer Service 0 Comments Research by consumer group Which? found that Amazon is failing to prevent fake positive reviews Read more
CEO Blog National Customer Service Week provides a focal point that should become business as usual October 4, 2019 Jo Causon A chance to embed positive change Read more
Customer Service News Monzo rethinks its Plus account October 4, 2019 The Institute of Customer Service 0 Comments The app-based bank's fee-charging packaged account is no longer available to new customers Read more
Customer Service News Prudential hit with large fine for misleading customers October 4, 2019 The Institute of Customer Service 0 Comments The FCA has fined the company for its failure to tell customers key facts Read more
Customer Service News Half a million households and businesses experience slow broadband October 1, 2019 The Institute of Customer Service 0 Comments Ofcom has revealed that almost 2% of the population are affected by poor broadband connections Read more
Customer Service News Thomas Cook collapse causes chaos for customers September 26, 2019 The Institute of Customer Service 0 Comments The tour operator ceased trading on Monday, sparking disruption for some 150,000 UK holidaymakers Read more
Customer Service News Aldi continues its expansion September 20, 2019 The Institute of Customer Service 0 Comments The discounter supermarket is set to open a host of new stores as it continues to attract customers from rival retailers Read more
Customer Service News Most and least reliable cars revealed September 19, 2019 The Institute of Customer Service 0 Comments A survey of 18,000 UK car owners reveals the reliability of certain models and brands Read more
Customer Service News British Airways customers stuck in customer service backlog after error August 30, 2019 The Institute of Customer Service 0 Comments Passenger frustration mounts as the airline is yet to get back to customers who were mistakenly told their flights were cancelled Read more
Customer Service News £228 million worth of products left at click-and-collect points due to understaffing August 30, 2019 The Institute of Customer Service 0 Comments Poor experiences at in-store click-and-collect points are leaving the high street out of pocket Read more