Prudential hit with large fine for misleading customers
The FCA has fined the company for its failure to tell customers key facts
National Customer Service Week provides a focal point that should become business as usual
A chance to embed positive change
Half a million households and businesses experience slow broadband
Ofcom has revealed that almost 2% of the population are affected by poor broadband connections
Thomas Cook collapse causes chaos for customers
The tour operator ceased trading on Monday, sparking disruption for some 150,000 UK holidaymakers
Aldi continues its expansion
The discounter supermarket is set to open a host of new stores as it continues to attract customers from rival retailers
Most and least reliable cars revealed
A survey of 18,000 UK car owners reveals the reliability of certain models and brands
British Airways customers stuck in customer service backlog after error
Passenger frustration mounts as the airline is yet to get back to customers who were mistakenly told their flights were cancelled
£228 million worth of products left at click-and-collect points due to understaffing
Poor experiences at in-store click-and-collect points are leaving the high street out of pocket
We need to reverse the decline in customer satisfaction levels
What started as a blip has now become a trend. For the last four consecutive periods, the overall customer satisfaction score in the UK Customer Satisfaction Index (UKCSI) has fallen.
Back to the future for retail?
Conditions are arguably as tough as they have ever been for the retail industry, with a seemingly never-ending stream of established names encountering difficulties.