Research Satisfaction with public services (national) sector remains stable July 9, 2019 The Institute of Customer Service 0 Comments Its score of 76.1 out of 100 in the January 2019 index was the same as in January 2018 Read more
Research Customer satisfaction remains high with banks and building societies sector June 24, 2019 The Institute of Customer Service 0 Comments The sector is the third highest rated for customer satisfaction Read more
Customer Service News State pension projection blunder affects 360,000 people June 18, 2019 The Institute of Customer Service 0 Comments Error could mean people have planned retirement funds with inaccurate information Read more
Research Services sector remains below average for customer satisfaction June 11, 2019 The Institute of Customer Service 0 Comments Latest UKCSI indicates more customers than ever have experienced problems with organisations in the sector Read more
Research Customer satisfaction with the telecommunications and media sector still low May 24, 2019 The Institute of Customer Service 0 Comments Overall customer satisfaction has improved by 0.2 points year-on-year, but this is still 3.3 points below the UK all-sector average Read more
Research Insurance sector sees increase in customer satisfaction May 16, 2019 The Institute of Customer Service 0 Comments Overall customer satisfaction has improved by 1.1 points, the biggest year-on-year increase of any sector Read more
Customer Service News Football blunder sees Zavvi score an own goal May 15, 2019 The Institute of Customer Service 0 Comments Online retailer apologises after customers mistakenly told they had won a VIP trip to Champions League Final Read more
Customer Service News Best and worst UK mobile phone providers named May 3, 2019 The Institute of Customer Service 0 Comments Customer survey shows satisfaction levels are low with Big Four providers Read more
Customer Service News Rail passengers reject call for compulsory reserved seats May 2, 2019 The Institute of Customer Service 0 Comments Virgin Trains has recommended that a mandatory reservations model should be adopted for long-distance journeys Read more
Research Customers remain satisfied with the leisure sector April 26, 2019 The Institute of Customer Service 0 Comments Leisure is the fourth highest rated sector for customer service in the UK Read more