Lloyds Banking Group customers were unable to access their accounts on New Year's Day
In many cases, consumers faced with slow broadband speeds are being hindered by a lack of awareness
The sector is the fourth highest rated for customer service in the UK
The app-based BÃ³ bank will provide users with a number of innovative features
The planned strike for much of December will lead to travel upheaval for passengers
We hosted a roundtable discussion in which a number of major players with significant high street presences debated ways in which the future of physical shopping hubs “particularly in small and medium sized towns" can be revitalised.
Treasury Committee report criticises the level of IT failures at banks
A network outage affected tens of thousands of users
We find issues all along the recruitment-retention-development continuum. Each element is equally important for a rounded people strategy, but recruitment issues are perhaps the biggest concern.
Vodafone customers unable to reach operator after incorrect roaming charges applied