A chance to embed positive change
Ofcom has revealed that almost 2% of the population are affected by poor broadband connections
The discounter supermarket is set to open a host of new stores as it continues to attract customers from rival retailers
Passenger frustration mounts as the airline is yet to get back to customers who were mistakenly told their flights were cancelled
Conditions are arguably as tough as they have ever been for the retail industry, with a seemingly never-ending stream of established names encountering difficulties.
Malvern Group's collapse set to affect holiday plans of over 50,000 customers
Thousands of customers were affected despite planned strikes being averted
Providers that exploit loyal customers are in the firing line in the face of new government proposals
A new watchdog ruling aims to tackle 'loyalty penalty'
We have recently published an important piece of research that looks at the extent to which organisations are managing to create omnichannel environments for their customers and how successful they are being in delivering more personalised experiences.