National Customer Service Week provides a focal point that should become business as usual
A chance to embed positive change
Half a million households and businesses experience slow broadband
Ofcom has revealed that almost 2% of the population are affected by poor broadband connections
Aldi continues its expansion
The discounter supermarket is set to open a host of new stores as it continues to attract customers from rival retailers
British Airways customers stuck in customer service backlog after error
Passenger frustration mounts as the airline is yet to get back to customers who were mistakenly told their flights were cancelled
Back to the future for retail?
Conditions are arguably as tough as they have ever been for the retail industry, with a seemingly never-ending stream of established names encountering difficulties.
Super Break and LateRooms.com parent group enters administration
Malvern Group's collapse set to affect holiday plans of over 50,000 customers
Passengers face Heathrow disruption
Thousands of customers were affected despite planned strikes being averted
Firms that overcharge loyal customers could face instant fines
Providers that exploit loyal customers are in the firing line in the face of new government proposals
Broadband, phone and pay TV firms must tell customers about cheaper deals
A new watchdog ruling aims to tackle 'loyalty penalty'
Technology is driving exciting customer opportunities – but trust is still the key
We have recently published an important piece of research that looks at the extent to which organisations are managing to create omnichannel environments for their customers and how successful they are being in delivering more personalised experiences.