Politics Archives ⋆ Institute of Customer Service

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The role of service in navigating the winds of change

July 19, 2024
Jo Causon

While last week felt like an apt moment to reflect on the sentiments of respect and service, the mood this week is very much focused on action and delivery. The King’s Speech means that parliament is back in session, marking the beginning…

CEO Blog

Backing our essential workers: service with respect

July 28, 2020
Jo Causon

By Jo Causon, CEO, The Institute of Customer Service One of the consistent themes throughout the Covid-19 pandemic and lockdown has been a rising appreciation of the invaluable work that our essential workers perform. Health workers have obviously been in…

Customer Service News

Customers steering clear of high street due to Brexit uncertainty

June 12, 2019
The Institute of Customer Service
0 Comments

Footfall at UK stores falls to its lowest point since January 2013

Customer Service News

EasyJet reports weak advance sales

April 4, 2019
The Institute of Customer Service
0 Comments

Airline says Brexit uncertainty is affecting customer demand for tickets

Customer Service News

Next customers to benefit from tariffs savings

March 27, 2019
The Institute of Customer Service
0 Comments

The retailer will cut prices in the event of a no-deal Brexit

Customer Service News

Eurostar customers warned not to travel

March 21, 2019
The Institute of Customer Service
0 Comments

Delays caused by French customs officers holding industrial action

Customer Service News

Consumers stockpile food in preparation for no-deal

March 19, 2019
The Institute of Customer Service
0 Comments

Research suggests that shoppers have begun stockpiling food as Brexit uncertainty continues

Customer Service News

“No-deal” Brexit could see airline passengers lose out

January 23, 2019
The Institute of Customer Service
0 Comments

Airlines have been criticised for withholding information regarding flight cancellations

CEO Blog

Businesses must resist short-term defensiveness in uncertain times

July 23, 2018
Jo Causon
0 Comments

The Institute's twice yearly UK Customer Satisfaction Index (UKCSI) is perhaps our most revealing and comprehensive piece of research into the state and direction of standards of customer service.

CEO Blog

Organisations, and service, must not stand still through Brexit uncertainty

June 22, 2018
Jo Causon
0 Comments

It may be hard to believe, but two years have now passed since the historic referendum on Brexit. We stand just nine months away from leaving the EU, albeit with a transition period set to run to the end of 2020.

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