The Kingās Speech on Wednesday set out the Governmentās response to the volatile economic and geopolitical environment impacting businesses and consumers, defined by the cost of living, slow growth, and concerns about security and economic resilience. The speech signalled some…
While last week felt like an apt moment to reflect on the sentiments of respect and service, the mood this week is very much focused on action and delivery. TheĀ Kingās SpeechĀ means that parliament is back in session, marking the beginning…
By Jo Causon, CEO, The Institute of Customer Service One of the consistent themes throughout the Covid-19 pandemic and lockdown has been a rising appreciation of the invaluable work that our essential workers perform. Health workers have obviously been in…
Footfall at UK stores falls to its lowest point since January 2013
Airline says Brexit uncertainty is affecting customer demand for tickets
The retailer will cut prices in the event of a no-deal Brexit
Delays caused by French customs officers holding industrial action
Research suggests that shoppers have begun stockpiling food as Brexit uncertainty continues
Airlines have been criticised for withholding information regarding flight cancellations
The Institute's twice yearly UK Customer Satisfaction Index (UKCSI) is perhaps our most revealing and comprehensive piece of research into the state and direction of standards of customer service.