Supermarkets misleading customers over healthy food
February 27, 2019A BBC investigation has found that supermarkets aren’t playing fair when it comes to the marketing of certain products
Transport sector hits rock bottom for customer satisfaction
February 26, 2019The sector’s UKCSI score of 71.8 is its lowest since July 2009
Proposed reforms to railways ticketing system
February 22, 2019Customers stand to benefit from overhaul of train ticketing system
Customers suffer after Flybmi goes bust
February 20, 2019Collapse of the airline leaves some customers out of pocket and in limbo
Banks hit by increased customer complaints
February 18, 2019The rate at which the Ombudsman has found in favour of customers has doubled in a year
TransPennine Express first UK train company to adopt WhatsApp
February 14, 2019Passengers now have additional customer service channel through which to communicate
No change in tourism customer satisfaction
February 13, 2019The sector’s score remains above the UK all-sector average
Which? urges overhaul of consumer rights systems
February 8, 2019The consumer group is advocating widespread change in order to protect the rights of UK customers
Saga in hot water over axed credit card
February 7, 2019The over-50s insurance group is scrapping its popular platinum credit card on the eve of Brexit
Retail (non-food) sector stays top of latest UKCSI
February 5, 2019The sector remains the strongest in the UK for customer satisfaction
Retail (food) sector remains second for customer satisfaction, despite fall
February 1, 2019Iceland topped the UKCSI for the sector with a score of 83.2
Starbucks launches delivery service in London
January 31, 2019Starbucks Delivers will allow customers to order drinks to their door
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.