Three Mobile outage leaves customers frustrated
A network outage affected tens of thousands of users
The rising cost of a poor people strategy
We find issues all along the recruitment-retention-development continuum. Each element is equally important for a rounded people strategy, but recruitment issues are perhaps the biggest concern.
Shell to offset customer emissions at no cost
Oil and gas giant will help customers reduce their CO2 footprint
Almost half of all recruitment fails, costing the UK economy £17.6bn a year
New research conducted by The Institute of Customer Service reveals that ineffective recruitment costs the UK £17.6bn annually.
BT back on the high street with customer service also returning to the UK
Company to co-brand stores with EE and repatriate support centres
Vodafone customers hit by bills of up to £10,000 following error
Vodafone customers unable to reach operator after incorrect roaming charges applied
Millions of UK customers overcharged for home and car insurance
Increased insurance premiums after renewals costing £200 extra per person a year on average
Thomas Cook customers may have to wait several weeks for refunds
A large number of customers are unlikely to receive their money back before December
Prudential hit with large fine for misleading customers
The FCA has fined the company for its failure to tell customers key facts
Monzo rethinks its Plus account
The app-based bank's fee-charging packaged account is no longer available to new customers