We released a report which revealed that 64 per cent of the country cannot name a single organisation that they trust to handle their data, and a quarter of customers won’t share any of their personal information with organisations. The…
Train companies have stepped up efforts to minimise disruption from rescheduling in light of the worst year on record for the railways
Overall customer satisfaction has improved by 0.2 points year-on-year, but this is still 3.3 points below the UK all-sector average
Rumours circulating on WhatsApp sparked panic and queues at some London branches as customers rushed to withdraw money
The cigarette giant may be putting profits above the health of its customers according to health experts
Overall customer satisfaction has improved by 1.1 points, the biggest year-on-year increase of any sector
Online retailer apologises after customers mistakenly told they had won a VIP trip to Champions League Final
Deal blocked by UK's competition watchdog over fears it would raise prices for consumers
A new code of conduct will help customers who have been scammed
Customer survey shows satisfaction levels are low with Big Four providers