Passengers could be weighed before flights
The installation of pressure pads would allow airlines to better account for fuel usage
Customer ethos, emotional connection, ethics – three differentiators that drive customer satisfaction
In my January blog, I wrote about the latest results of our UK Customer Satisfaction Index (UKCSI), and touched upon the fact that we have expanded the Index to include three new measures that give a richer picture of how organisations are performing.
Metro Bank users conned out of thousands by sophisticated scam
The bank has refused to provide full refunds, citing 'grossly negligent' customer behaviour
Customer satisfaction with automotive sector stays above average
A score of 78.9 out of 100 in the January 2019 UKCSI is 1.2 points above the UK all-sector average
Blow for TSB savers
The bank is slashing interest rates for Classic Plus Current Account holders to 3% from July
ScotRail commits to improvement plan
£18 million plan aims to improve services for customers
Customer satisfaction with the utilities sector remains low
The sector is ranked twelfth out of 13 in the latest UKCSI
EasyJet reports weak advance sales
Airline says Brexit uncertainty is affecting customer demand for tickets
Automatic compensation for broadband customers
Five broadband and landline providers will now compensate customers automatically when services fall short