Access insight and knowledge pieces. These are a mix of open resources and some accessible to members only
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Breakthrough Research: Long Live Customer Experience – How to Prepare for a Disruptive Future
Our latest Breakthrough Research, 'Long Live Customer Experience - How to Prepare for a Disruptive…
UKCSI Member Webinar July 2026
Our July 2026 UKCSI Member Launch Webinar featured our CEO, Jo Causon, alongside Brian Weston,…
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Breakthrough Research: Long Live Customer Experience – How to Prepare for a Disruptive Future
October 22, 2026Our latest Breakthrough Research, ‘Long Live Customer Experience – How to Prepare for a Disruptive Future‘, looked at how the...
Service with Respect Day – Video compilation
October 6, 2026This National Customer Service Week, as part of Service with Respect Day, we asked you to share your stories, experiences...
Annual Conference 2026 – Talk of the month
September 7, 2026Our ‘Talk of the Month’ videos bring you exclusive insights from the industry’s leading voices, featuring a different speaker from...
UKCSI Member Webinar July 2026
July 8, 2026Our July 2026 UKCSI Member Launch Webinar featured our CEO, Jo Causon, alongside Brian Weston, Director of Research and Member...
Breakthrough Research Launch: Boiling Point – Customer Service in the Age of Climate Change
June 30, 2026We recently launched our Breakthrough Research Launch, ‘Boiling Point – Customer Service in the Age of Climate Change’. Our CEO,...
Service Culture Index Launch Webinar
May 7, 2026The Institute is pleased to introduce the newly relaunched Service Culture Index (formerly ServCheck), an independent benchmark designed to help...
Service Culture Index: Set up your survey
April 30, 2026What is the Service Culture Index? Service Culture Index is a powerful diagnosis and assessment tool that identifies the strengths...
Breakthrough Research Launch: Hype or Reality? How AI is impacting customer service, productivity and governance
February 26, 2026We recently launched our Breakthrough Research Launch, ‘Hype or Reality? How AI is impacting customer service, productivity and governance‘. Our...
UKCSI Member Webinar January 2026
January 26, 2026We recently held our January 2026 UKCSI Member Launch Webinar, featuring our CEO, Jo Causon, alongside Brian Weston, Director, Research...
Breakthrough Research Launch: Engaging the Workforce of Tomorrow
September 8, 2025We recently launched our Breakthrough Research Launch, ‘Engaging the Workforce of Tomorrow‘. Our CEO, Jo Causon, and Brian Weston, The...
