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Breakthrough Research Launch: Hype or Reality? How AI is impacting customer service, productivity and governance
We recently launched our Breakthrough Research Launch, 'Hype or Reality? How AI is impacting customer…
UKCSI Member Webinar January 2026
We recently held our January 2026 UKCSI Member Launch Webinar, featuring our CEO, Jo Causon,…
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Breakthrough Research Launch: Hype or Reality? How AI is impacting customer service, productivity and governance
February 26, 2026We recently launched our Breakthrough Research Launch, ‘Hype or Reality? How AI is impacting customer service, productivity and governance‘. Our...
UKCSI Member Webinar January 2026
January 26, 2026We recently held our January 2026 UKCSI Member Launch Webinar, featuring our CEO, Jo Causon, alongside Brian Weston, Director, Research...
Annual Conference 2025 – Talk of the month
November 21, 2025Our ‘Talk of the Month’ videos bring you exclusive insights from the industryās leading voices, featuring a different speaker from...
Breakthrough Research Launch: Engaging the Workforce of Tomorrow
September 8, 2025We recently launched our Breakthrough Research Launch, ‘Engaging the Workforce of Tomorrow‘. Our CEO, Jo Causon, and Brian Weston, The...
UKCSI Member Webinar July 2025
July 8, 2025We recently hosted our July 2025 UKCSI Member Launch Webinar, where our CEO, Jo Causon, joined by Brian Weston, Head...
ROI Toolkit Launch Webinar
June 25, 2025The Institute is pleased to introduce the ROI Toolkit: a set of tools, methodologies, case studies and research to help...
Breakthrough Research Launch: Customer Service Risk and Reputation
March 19, 2025We recently launched our Breakthrough Research Launch, āCustomer Service: Risk and Reputationā.Ā Our CEO, Jo Causon, and Brian Weston, The Instituteās...
APPG on Customer Service: Protecting public facing workers
March 5, 2025The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service amongst parliamentarians and establishes a...
UKCSI Member Webinar January 2025
January 28, 2025We recently hosted our January 2025 UKCSI member launch webinar. Our CEO, Jo Causon, and The Instituteās Head of Research...
APPG on Customer Service: Inaugural General Meeting
January 22, 2025The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service amongst parliamentarians and establishes a...
