Gatwick trial aims to improve boarding times
The trial is seeking to improve the customer experience and reduce delays
Whirlpool under fire again for faulty dryers
An investigation has found that the organisation tried to 'silence' affected customers and was slow to correct the problem
MPs slam banking IT failures
Treasury Committee report criticises the level of IT failures at banks
QuickQuid collapses, leaving compensation claims up in the air
The UK's biggest payday lender has fallen into administration, leaving thousands of customers in limbo
Fake Amazon reviews risk misleading consumers
Research by consumer group Which? found that Amazon is failing to prevent fake positive reviews
Ofgem outlines plans to tighten regulations for energy firms
The move by the industry watchdog comes after a series of recent failures by suppliers
Three Mobile outage leaves customers frustrated
A network outage affected tens of thousands of users
The rising cost of a poor people strategy
We find issues all along the recruitment-retention-development continuum. Each element is equally important for a rounded people strategy, but recruitment issues are perhaps the biggest concern.
Shell to offset customer emissions at no cost
Oil and gas giant will help customers reduce their CO2 footprint
Almost half of all recruitment fails, costing the UK economy £17.6bn a year
New research conducted by The Institute of Customer Service reveals that ineffective recruitment costs the UK £17.6bn annually.