Customer satisfaction with the telecommunications and media sector still low
Overall customer satisfaction has improved by 0.2 points year-on-year, but this is still 3.3 points below the UK all-sector average
Metro Bank says customers ‘money safe’ after WhatsApp rumour
Rumours circulating on WhatsApp sparked panic and queues at some London branches as customers rushed to withdraw money
Philip Morris ignites anger with life insurance discount
The cigarette giant may be putting profits above the health of its customers according to health experts
Insurance sector sees increase in customer satisfaction
Overall customer satisfaction has improved by 1.1 points, the biggest year-on-year increase of any sector
Football blunder sees Zavvi score an own goal
Online retailer apologises after customers mistakenly told they had won a VIP trip to Champions League Final
Sainsburys and Asda merger blocked
Deal blocked by UK's competition watchdog over fears it would raise prices for consumers
Bank fraud victims in line for fairer treatment
A new code of conduct will help customers who have been scammed
Best and worst UK mobile phone providers named
Customer survey shows satisfaction levels are low with Big Four providers
Rail passengers reject call for compulsory reserved seats
Virgin Trains has recommended that a mandatory reservations model should be adopted for long-distance journeys
Shoppers secretly filmed at major UK stores
Customers were allegedly filmed in order to get them to spend more