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Head to Head with Joanna Swash (Moneypenny)
May 2, 2024In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
Head to Head with Phillippa Cardno (Newbury Building Society)
April 25, 2024In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
Head to Head with Matthew Pratt (Redrow)
March 28, 2024In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
Head to Head with Dr Charles Young
March 1, 2024In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
Head to Head with Mike Gauterin (United Utilities)
February 15, 2024In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
Head to Head with Simon Brown (Landmark Information Group)
January 25, 2024In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
Webinar: 100th Head to Head with Kate Syred (Direct Line Group)
December 15, 2023In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
Webinar: Head to Head with Ian Cameron (UK Power Networks)
November 7, 2023In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
Webinar: Head to Head with Lesley Taylor (Cosmos Tours)
November 2, 2023In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
Webinar: Head to Head with Ailsa King (Marsh McLennan)
October 18, 2023In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
Webinar: Head to Head with Dame Irene Hays (Hays Travel)
October 3, 2023In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
Webinar: Head to Head with Pat McDonagh
August 30, 2023In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
Blog, tips, research and updates…
A time to stand back and reflect at a critical juncture for customer service
The FT: Shops can prosper if they treat customers with care
Following BRC-KPMG’s Christmas Retail Sales Monitor reporting tough trading conditions, the FT published this letter…
Lloyds introduces highest overdraft rate to date
Saga customers receive surprise windfall
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