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Customer ethos, emotional connection, ethics – three differentiators that drive customer satisfaction

In my January blog, I wrote about the latest results of our UK Customer Satisfaction Index (UKCSI), and touched upon the fact that we have expanded the Index to include three new measures that give a richer picture of how organisations are performing.

Metro Bank users conned out of thousands by sophisticated scam

The bank has refused to provide full refunds, citing 'grossly negligent' customer behaviour

Customer satisfaction with the utilities sector remains low

The sector is ranked twelfth out of 13 in the latest UKCSI

No change in tourism customer satisfaction

The sector's score remains above the UK all-sector average

Retail (non-food) sector stays top of latest UKCSI

The sector remains the strongest in the UK for customer satisfaction

first direct takes top spot for UK customer satisfaction

Banking provider, first direct, tops the UK Customer Satisfaction Index (UKCSI), published today by The Institute of Customer Service, with a customer satisfaction score of 86.7 (out of 100).

Businesses must resist short-term defensiveness in uncertain times

The Institute's twice yearly UK Customer Satisfaction Index (UKCSI) is perhaps our most revealing and comprehensive piece of research into the state and direction of standards of customer service.

Amazon tops the charts for satisfied customers

For the second year running, Amazon is the organisation with the highest levels of customer satisfaction in the country, according to the latest UK Customer Satisfaction Index (UKCSI) from The Institute of Customer Service.

FCA consultation on transparency in general insurance markets

Institute of Customer Service response to Financial Conduct Authority consultation CP15/41: Increasing transparency and engagement at renewal in general insurance markets

Outsourcing

Outsourcing involves the transfer of the management and/or day-to-day execution of a business function to an external service provider.

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Search results for: "service with respect"

Customer ethos, emotional connection, ethics – three differentiators that drive customer satisfaction

Metro Bank users conned out of thousands by sophisticated scam

Customer satisfaction with the utilities sector remains low

No change in tourism customer satisfaction

Retail (non-food) sector stays top of latest UKCSI

first direct takes top spot for UK customer satisfaction

Businesses must resist short-term defensiveness in uncertain times

Amazon tops the charts for satisfied customers

Outsourcing

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