Finding and retaining the right people has become an urgent priority for most of us running businesses if they are to be fit and prepared for the new uncertain world in which we are operating.
A BBC investigation has found that supermarkets aren't playing fair when it comes to the marketing of certain products
The sector's UKCSI score of 71.8 is its lowest since July 2009
Customers stand to benefit from overhaul of train ticketing system
Collapse of the airline leaves some customers out of pocket and in limbo
The rate at which the Ombudsman has found in favour of customers has doubled in a year
Passengers now have additional customer service channel through which to communicate
The sector's score remains above the UK all-sector average
The consumer group is advocating widespread change in order to protect the rights of UK customers
The over-50s insurance group is scrapping its popular platinum credit card on the eve of Brexit