As the COVID-19 crisis evolves, organisations need to be agile and responsive to the changing environment, act quickly and communicate clearly with employees and customers. Many organisations have had to change the way they deliver service to customers, or offer reduced levels of service.
The new overdraft rate of up to 49.9% will affect customers with poor credit scores
After five successive drops āstretching back over a period of two and half years" the time has surely come for organisations to reverse this decline and get satisfaction back on an upwards curve.
The company decided to compensate customers after acknowledging a previous mistake
The bakery firm is partnering with Just Eat to launch the new service
The changes, which will be introduced in May, will also see cashback capped
The majority of products bought online failed compliance checks
In many cases, consumers faced with slow broadband speeds are being hindered by a lack of awareness
The sector is the fourth highest rated for customer service in the UK
The 27-day strike will cause chaos for passengers throughout December