Consultation response CMS Committee inquiry on cyber security April 19, 2016 The Institute of Customer Service 0 Comments Institute evidence to the Culture, Media and Sport Committee inquiry - Cyber security: Protection of personal data Read more
Consultation response BIS Committee digital economy inquiry April 14, 2016 The Institute of Customer Service 0 Comments Institute evidence to the Business, Innovation and Skills Committee inquiry on the digital economy Read more
Customer Service News 7 factors influencing the future of customer service measurement March 29, 2016 The Institute of Customer Service 0 Comments The Institute's research reveals a number of areas that organisations should measure to gauge customer satisfaction levels Read more
CEO Blog Consumer trust and big data March 22, 2016 Jo Causon 0 Comments What do our politicians and UK organisations think about data, Big Data, and whether customers trust organisations to keep it safe? Read more
Consultation response FCA consultation on transparency in general insurance markets March 4, 2016 The Institute of Customer Service 0 Comments Institute of Customer Service response to Financial Conduct Authority consultation CP15/41: Increasing transparency and engagement at renewal in general insurance markets Read more
Customer Service News 5 priorities for customer service leaders February 1, 2016 The Institute of Customer Service 0 Comments Management expert Ken Blanchard reveals five service areas that have the power to shape great leaders Read more
Customer Service News 6 ways to deliver premium customer service in the face of change October 15, 2015 The Institute of Customer Service 0 Comments How to ensure your business stays on top of changing customer expectations and developing trends Read more
Customer Service News 5 structures for successful customer service October 14, 2015 The Institute of Customer Service 0 Comments We consider the top factors identified by business leaders as instrumental in enabling excellent customer service Read more
CEO Blog Engaging staff and customers October 5, 2015 Jo Causon 0 Comments National Customer Service Week is your chance to highlight why customer service is important to you Read more
Press ReleaseResearch UK public sector leaders call for shared vision to improve customer service, despite financial pressures September 21, 2015 The Institute of Customer Service 0 Comments UK public sector leaders are calling for a shared vision for improving customer service, according to a new report from the Institute. Read more