Poundland product sparks criticism
The Valentine's Day Gift of Nothing has been slammed by environmental campaigners
“No-deal” Brexit could see airline passengers lose out
Airlines have been criticised for withholding information regarding flight cancellations
first direct takes top spot for UK customer satisfaction
Banking provider, first direct, tops the UK Customer Satisfaction Index (UKCSI), published today by The Institute of Customer Service, with a customer satisfaction score of 86.7 (out of 100).
High street banks in drive to attract new customers
Competition has led to high street banks offering increasingly generous incentives to attract prospective customers
Greggs vegan sausage roll proves to be a hit
The level of demand has seen the product sell out in 950 stores
Discount supermarkets report growth over festive period
The likes of Aldi and Lidl recorded significant sales increases in the 12 weeks preceding January
Cheap National Express tickets ease rail fare pain
Over three million coach tickets are available to customers
Starling to review data policy after complaint
A customer complained that his passport details were shared with him on a URL
We have to get AI right from the outset, otherwise we’re building trouble for the future
From simple robotics to speed up a process, right through to intelligent AI that can learn for itself and make decisions, technology is reshaping our world and the way that businesses operate.
Telcos need to upgrade their customer service connection
Last month, I discussed the results of our latest UKCSI and expressed my concerns over evidence that a dip in customer satisfaction levels is beginning to take hold. One of the sectors that performed least strongly was Telecommunications & Media.