Customer Service News Vegan fashion on the rise to meet consumer demand September 2, 2019 The Institute of Customer Service 0 Comments Retailers are responding to customer demand for cruelty-free fashion, with major high-street brands launching 'free-from' clothing and accessory lines Read more
Customer Service News Passengers to benefit from new easyJet route August 22, 2019 The Institute of Customer Service 0 Comments Frequent fliers between Birmingham and Glasgow will reap the rewards after the airline announced the launch of a new service for 2020 Read more
Customer Service News Sainsburys launches Deliveroo scheme August 1, 2019 The Institute of Customer Service 0 Comments Customers will be able to order hot food and selection of items through the Deliveroo app Read more
Customer Service News Mobile customers can switch providers with one text July 4, 2019 The Institute of Customer Service 0 Comments New Ofcom rules will make it quicker and easier for customers to change network Read more
Customer Service News Mobile banking will overtake branch visits within two years July 3, 2019 The Institute of Customer Service 0 Comments New research suggests branch visits will continue to fall in the face of app-based banking Read more
Customer Service News Facebook announces launch of cryptocurrency June 21, 2019 The Institute of Customer Service 0 Comments Customers will be able to use currency through Facebook apps and more Read more
Customer Service News New railway timetable launched following torrid year May 24, 2019 The Institute of Customer Service 0 Comments Train companies have stepped up efforts to minimise disruption from rescheduling in light of the worst year on record for the railways Read more
Customer Service News Passengers could be weighed before flights April 25, 2019 The Institute of Customer Service 0 Comments The installation of pressure pads would allow airlines to better account for fuel usage Read more
Customer Service News ScotRail commits to improvement plan April 11, 2019 The Institute of Customer Service 0 Comments Ā£18 million plan aims to improve services for customers Read more
Customer Service News Shell Energy offers 710,000 UK homes 100% renewable electricity March 28, 2019 The Institute of Customer Service 0 Comments Oil giant takes on 'big six' suppliers Read more