Customer Service NewsSainsburys launches Deliveroo schemeAugust 1, 2019The Institute of Customer Service0 CommentsCustomers will be able to order hot food and selection of items through the Deliveroo appRead more
Customer Service NewsMobile customers can switch providers with one textJuly 4, 2019The Institute of Customer Service0 CommentsNew Ofcom rules will make it quicker and easier for customers to change networkRead more
Customer Service NewsMobile banking will overtake branch visits within two yearsJuly 3, 2019The Institute of Customer Service0 CommentsNew research suggests branch visits will continue to fall in the face of app-based bankingRead more
Customer Service NewsFacebook announces launch of cryptocurrencyJune 21, 2019The Institute of Customer Service0 CommentsCustomers will be able to use currency through Facebook apps and moreRead more
Customer Service NewsNew railway timetable launched following torrid yearMay 24, 2019The Institute of Customer Service0 CommentsTrain companies have stepped up efforts to minimise disruption from rescheduling in light of the worst year on record for the railwaysRead more
Customer Service NewsPassengers could be weighed before flightsApril 25, 2019The Institute of Customer Service0 CommentsThe installation of pressure pads would allow airlines to better account for fuel usageRead more
Customer Service NewsScotRail commits to improvement planApril 11, 2019The Institute of Customer Service0 Comments£18 million plan aims to improve services for customersRead more
Customer Service NewsShell Energy offers 710,000 UK homes 100% renewable electricityMarch 28, 2019The Institute of Customer Service0 CommentsOil giant takes on 'big six' suppliersRead more
Customer Service NewsNatWest trials fingerprint debit cardsMarch 12, 2019The Institute of Customer Service0 CommentsThe new contactless card enables a spend of over £30Read more
Customer Service NewsProposed reforms to railways ticketing systemFebruary 22, 2019The Institute of Customer Service0 CommentsCustomers stand to benefit from overhaul of train ticketing systemRead more