Customer Service NewsTransPennine Express first UK train company to adopt WhatsAppFebruary 14, 2019The Institute of Customer Service0 CommentsPassengers now have additional customer service channel through which to communicateRead more
Customer Service NewsStarbucks launches delivery service in LondonJanuary 31, 2019The Institute of Customer Service0 CommentsStarbucks Delivers will allow customers to order drinks to their doorRead more
Customer Service NewsLloyds Bank to offer 100% mortgages to first time-buyersJanuary 30, 2019The Institute of Customer Service0 CommentsLend a Hand' deal caters towards cash-strapped millennials who are struggling to get on the property ladderRead more
Customer Service NewsHigh street banks in drive to attract new customersJanuary 18, 2019The Institute of Customer Service0 CommentsCompetition has led to high street banks offering increasingly generous incentives to attract prospective customersRead more
Customer Service NewsGreggs vegan sausage roll proves to be a hitJanuary 15, 2019The Institute of Customer Service0 CommentsThe level of demand has seen the product sell out in 950 storesRead more
Customer Service NewsCheap National Express tickets ease rail fare painJanuary 9, 2019The Institute of Customer Service0 CommentsOver three million coach tickets are available to customersRead more
Customer Service NewsMillions would suffer in a cashless societyDecember 21, 2018The Institute of Customer Service0 CommentsA report has highlighted the risks of a society where bank notes and coins are no longer usedRead more
Customer Service NewsBritish Airways invest in staff trainingOctober 25, 2018The Institute of Customer Service0 CommentsMulti-million pound investment will see staff reaching out to customers on the terminal floorRead more
CEO BlogWe have to get AI right from the outset, otherwise we’re building trouble for the futureOctober 3, 2018Jo Causon0 CommentsFrom simple robotics to speed up a process, right through to intelligent AI that can learn for itself and make decisions, technology is reshaping our world and the way that businesses operate.Read more
Customer Service NewsResearchMorrisons launches ‘Customers First’ initiativeAugust 3, 2018The Institute of Customer Service0 CommentsStaff encouraged to adopt 'drop the box' policyRead more