TransPennine Express first UK train company to adopt WhatsApp
Passengers now have additional customer service channel through which to communicate
Starbucks launches delivery service in London
Starbucks Delivers will allow customers to order drinks to their door
Lloyds Bank to offer 100% mortgages to first time-buyers
Lend a Hand' deal caters towards cash-strapped millennials who are struggling to get on the property ladder
High street banks in drive to attract new customers
Competition has led to high street banks offering increasingly generous incentives to attract prospective customers
Greggs vegan sausage roll proves to be a hit
The level of demand has seen the product sell out in 950 stores
Cheap National Express tickets ease rail fare pain
Over three million coach tickets are available to customers
Millions would suffer in a cashless society
A report has highlighted the risks of a society where bank notes and coins are no longer used
British Airways invest in staff training
Multi-million pound investment will see staff reaching out to customers on the terminal floor
We have to get AI right from the outset, otherwise we’re building trouble for the future
From simple robotics to speed up a process, right through to intelligent AI that can learn for itself and make decisions, technology is reshaping our world and the way that businesses operate.
Morrisons launches ‘Customers First’ initiative
Staff encouraged to adopt 'drop the box' policy