Customer Service NewsSWR strike to cause misery for commutersDecember 4, 2019The Institute of Customer Service0 CommentsThe 27-day strike will cause chaos for passengers throughout DecemberRead more
Customer Service NewsOfgem outlines plans to tighten regulations for energy firmsOctober 25, 2019The Institute of Customer Service0 CommentsThe move by the industry watchdog comes after a series of recent failures by suppliersRead more
Customer Service NewsMore than 1,400 restaurants close in year to end of JuneSeptember 20, 2019The Institute of Customer Service0 CommentsBoth household names and independents are struggling in the current climateRead more
Customer Service NewsRetail parks attract more shoppers amid continued drop in high street footfallSeptember 13, 2019The Institute of Customer Service0 CommentsRetail parks saw a 1% increase in shoppers in August, but high street footfall fell by 1.9%Read more
Customer Service NewsEversmart Energy collapse leaves customers in the darkSeptember 12, 2019The Institute of Customer Service0 CommentsEnergy supplier Eversmart Energy confirmed it has ceased to trade, leaving its 29,000 customers without a supplierRead more
Customer Service NewsDiners shunning established cuisinesAugust 20, 2019The Institute of Customer Service0 CommentsThe restaurant sector continues to decline, but consumers are looking away from traditional favouritesRead more
Customer Service NewsMajor power cut disrupts transport and homesAugust 13, 2019The Institute of Customer Service0 CommentsNearly one million people disrupted by a major power outage across England and WalesRead more
Customer Service NewsPassengers face Heathrow disruptionAugust 9, 2019The Institute of Customer Service0 CommentsThousands of customers were affected despite planned strikes being avertedRead more
Customer Service NewsUK rail passengers are missing out on compensation for delaysJuly 30, 2019The Institute of Customer Service0 CommentsCustomers are losing out on £100 million according to Transport FocusRead more
Customer Service NewsBritish trains slower than global rivalsJuly 12, 2019The Institute of Customer Service0 CommentsUK trains are well behind a number of European countries in terms of average speedsRead more