Customer Service News SWR strike to cause misery for commuters December 4, 2019 The Institute of Customer Service 0 Comments The 27-day strike will cause chaos for passengers throughout December Read more
Customer Service News Ofgem outlines plans to tighten regulations for energy firms October 25, 2019 The Institute of Customer Service 0 Comments The move by the industry watchdog comes after a series of recent failures by suppliers Read more
Customer Service News More than 1,400 restaurants close in year to end of June September 20, 2019 The Institute of Customer Service 0 Comments Both household names and independents are struggling in the current climate Read more
Customer Service News Retail parks attract more shoppers amid continued drop in high street footfall September 13, 2019 The Institute of Customer Service 0 Comments Retail parks saw a 1% increase in shoppers in August, but high street footfall fell by 1.9% Read more
Customer Service News Eversmart Energy collapse leaves customers in the dark September 12, 2019 The Institute of Customer Service 0 Comments Energy supplier Eversmart Energy confirmed it has ceased to trade, leaving its 29,000 customers without a supplier Read more
Customer Service News Diners shunning established cuisines August 20, 2019 The Institute of Customer Service 0 Comments The restaurant sector continues to decline, but consumers are looking away from traditional favourites Read more
Customer Service News Major power cut disrupts transport and homes August 13, 2019 The Institute of Customer Service 0 Comments Nearly one million people disrupted by a major power outage across England and Wales Read more
Customer Service News Passengers face Heathrow disruption August 9, 2019 The Institute of Customer Service 0 Comments Thousands of customers were affected despite planned strikes being averted Read more
Customer Service News UK rail passengers are missing out on compensation for delays July 30, 2019 The Institute of Customer Service 0 Comments Customers are losing out on £100 million according to Transport Focus Read more
Customer Service News British trains slower than global rivals July 12, 2019 The Institute of Customer Service 0 Comments UK trains are well behind a number of European countries in terms of average speeds Read more