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Next customers to benefit from tariffs savings
March 27, 2019The retailer will cut prices in the event of a no-deal Brexit
Eurostar customers warned not to travel
March 21, 2019Delays caused by French customs officers holding industrial action
Consumers stockpile food in preparation for no-deal
March 19, 2019Research suggests that shoppers have begun stockpiling food as Brexit uncertainty continues
February footfall among retail shoppers falls again
March 14, 2019The number of consumers visiting retail stores fell by 2% year on year
NatWest trials fingerprint debit cards
March 12, 2019The new contactless card enables a spend of over £30
Celebrating award-winning customer service
March 8, 2019The 2019 Customer Satisfaction Awards recognised 16 organisations and individuals from the public, private and voluntary sectors
Virgin mobile consumers hit by price hikes
March 7, 2019250,000 customers will be affected from April
We need to rewrite the psychological contract between employers and employees
February 28, 2019Finding and retaining the right people has become an urgent priority for most of us running businesses if they are...
Supermarkets misleading customers over healthy food
February 27, 2019A BBC investigation has found that supermarkets aren’t playing fair when it comes to the marketing of certain products
Transport sector hits rock bottom for customer satisfaction
February 26, 2019The sector’s UKCSI score of 71.8 is its lowest since July 2009
Proposed reforms to railways ticketing system
February 22, 2019Customers stand to benefit from overhaul of train ticketing system
Customers suffer after Flybmi goes bust
February 20, 2019Collapse of the airline leaves some customers out of pocket and in limbo
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Head to Head with Anne Clarke (Waitrose & Partners)
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to…
Reflecting on the Budget and road ahead for the Service Nation
There has already been much commentary on this week’s Budget, which was a defining milestone…
Head to Head with Louise Locke (Information Commissioner’s Office)
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to…
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