Sainsburys and Asda merger blocked
Deal blocked by UK’s competition watchdog over fears it would raise prices for consumers
Bank fraud victims in line for fairer treatment
A new code of conduct will help customers who have been scammed
Best and worst UK mobile phone providers named
Customer survey shows satisfaction levels are low with Big Four providers
Rail passengers reject call for compulsory reserved seats
Virgin Trains has recommended that a mandatory reservations model should be adopted for long-distance journeys
Shoppers secretly filmed at major UK stores
Customers were allegedly filmed in order to get them to spend more
Customers remain satisfied with the leisure sector
Leisure is the fourth highest rated sector for customer service in the UK
Passengers could be weighed before flights
The installation of pressure pads would allow airlines to better account for fuel usage
Customer ethos, emotional connection, ethics – three differentiators that drive customer satisfaction
In my January blog, I wrote about the latest results of our UK Customer Satisfaction Index (UKCSI), and touched upon the fact that we have expanded the Index to include three new measures that give a richer picture of how organisations are performing.
Metro Bank users conned out of thousands by sophisticated scam
The bank has refused to provide full refunds, citing ‘grossly negligent’ customer behaviour
Customer satisfaction with automotive sector stays above average
A score of 78.9 out of 100 in the January 2019 UKCSI is 1.2 points above the UK all-sector average
Retail consumers remain cautious
A ‘no-splurge’ mindset is prevailing among shoppers
Blow for TSB savers
The bank is slashing interest rates for Classic Plus Current Account holders to 3% from July
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
