We need to reverse the decline in customer satisfaction levels
What started as a blip has now become a trend. For the last four consecutive periods, the overall customer satisfaction score in the UK Customer Satisfaction Index (UKCSI) has fallen.
Back to the future for retail?
Conditions are arguably as tough as they have ever been for the retail industry, with a seemingly never-ending stream of established names encountering difficulties.
Passengers to benefit from new easyJet route
Frequent fliers between Birmingham and Glasgow will reap the rewards after the airline announced the launch of a new service for 2020
Banking customers left vulnerable to fraud
A number of banks are yet to sign up to a new code of conduct that helps victims of fraud
Major power cut disrupts transport and homes
Nearly one million people disrupted by a major power outage across England and Wales
Super Break and LateRooms.com parent group enters administration
Malvern Group's collapse set to affect holiday plans of over 50,000 customers
Passengers face Heathrow disruption
Thousands of customers were affected despite planned strikes being averted
Nationwide doubles rates for two-thirds of overdraft borrowers
Other banks expected to follow suit in light of the FCA's crackdown on excessive overdraft fees
Sainsburys launches Deliveroo scheme
Customers will be able to order hot food and selection of items through the Deliveroo app
Customer satisfaction falls again in latest UKCSI
Organisations need to regain consumers' trust, according to the July Index